I arrived at 200pm for a 10 hour stay the truck lot was about full so I asked the front desk manager If I could park in front of the trash dumpster and the girl said yes because I was leaving at midnight and the trash gets dumped at 400am...the girl at check in was freindly and helpful, the room was great, clean,comfy,well lit,good water pressure now heres where things go bad..at 400pm I was called by the front desk(a different girl than at 200pm) and told I have to move my truck because it was in front of the dumpster I said the manager told me to park there she said the maintenace man said I had to move it now! I had to get dressed because I was asleep, I went down about 10 mins later and the maintenance man told me to move because the trash truck couldnt get in ...I said I was told to park there by the manager but he didnt want to hear what I had to say and he got a very bad attitude with me I said I was told the trash didnt get picked up until after 400am and I was leaving at midnight..I went to complain to the girl at the desk(app 4:10-4:20 pm) she was very unapologetic of the situation, I went back to my room and had a hard time getting to sleep because I was aggrivated..when I checked out at midnight the girl was very freindly and passed onto the manager( Cindy) that I was aggrivated about what happened , to my surprise Cindy called me early the next morning and wanted to know what happened (she was the one who told me to park in front of dumpster) she apologized and offered to make it right with me..this was very good of her..I will try this place again the next time Im in the area...Its sad that two people caused this problem because of them being uninformed and not willing to listen to what I had to say...but I will say that the manager did go out of her way to try and fix the problem after she learned of what happened..hopefully I will not encounter the maintenance man with bad attitude next time..and I think things will go well..
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express in Princeton, WV, the newest hotel in the East River valley area and conveniently located off I-77 and US 460 W. The Holiday Inn Express Princeton is nestled in the beautiful Appalachian Mountains of West Virginia and admist many attractions, including snow skiing, ATV trail bike riding, professional baseball, horseback riding, and many more. The Holiday Inn Express Princeton was designed to accomodate both the business and leisure traveler. Our oversized rooms offer a well lit ergonomic work area, complimentary high speed internet, microwave, refrigerator and the SIMPLY SMART Bathroom experience featuring customized showerheads and special bath towels. In addition, the hotel offers an indoor swimming pool, state of the art fitness center, guest laundry facilities, and a business center. The complimentary Express Smart breakfast is served daily in our spacious and comfortable Great Room, where you can relax and enjoy Princeton's beautiful scenery. Our experienced sales staff is always available to help you with the planning of corporate or social events in our meeting room featuring High Speed Internet. Whether you come to enjoy the wonderful summers, to delight yourself in our colorful autumns, enjoy skiing in our crisp winters or experience the beautiful springs, you'll discover that the Holiday Inn Express Princeton is definitely the Smart place to stay! Please join us on your next visit to the Princeton area! ... more less
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- Also Known As:
- Holiday Inn Express Princeton / i-77 Hotel Princeton
- Holiday Inn Princeton
- Princeton Holiday Inn