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“Manager has no customer service qualities!” 1 of 5 bubbles
Review of Country Inn & Suites By Carlson, Princeton

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Country Inn & Suites By Carlson, Princeton
Ranked #1 of 15 Hotels in Princeton
Certificate of Excellence
Denton, North Carolina
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Manager has no customer service qualities!”
1 of 5 bubbles Reviewed November 30, 2011

Had a dispute on hotel bill and for two days tried to talk to manager and he informed us through the desk clerk that he had no time to talk to us and to just deal with it. They charged my account three times for a smoking fee and the room was never smoked in but he (the manager) would not take the time to come to the room to see for himself and then would not even give us the courtesy of speaking to us. We spent our Thanksgiving morning in the lobby waiting for the manager whom was suppose to be there at 8:00am. After we waited till about 11:00am we realized he was calling the desk to see if we were still there and therefore as long as we were there he was not going to show up. To top all this off they charged, then credited then charged again and then even two days after we had checked out they charged again. I had to take a trip to the bank to file a compliant after once again trying to contact the manager of this hotel. The bank even tried to no avail. I will never stay at this hotel again and recommend to anyone that does to not give them your credit or bank card because they will charge,credit and charge over and over and then not even give you the courtesy of talking to you about it.
I have stayed in many hotels before and never have I ever been treated so badly as at this one. They came in our room dispite the do not disturb sign! The manager should be fired for not doing his job and for being a whimp of a man. I deal with women that have more guts than this so called man. I do appoligize to the desk clerks who tried thier best to help us as much as they were allowed and for having to be in the middle because this so called man did not have the guts to face us.

C Agee

  • Stayed November 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Carol A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPrince, General Manager at Country Inn & Suites By Carlson, Princeton, responded to this review, December 2, 2011
In regards to this complaint. The manager was not in town over the holiday to discuss the matter with the guest first of all but did receive a phone call from the staff in regards to the issue. Since manager was not in town he instructed the staff how to handle the situation. Secondly evidence was found ( cigarette butt) in the room and a letter was placed in the guest room by housekeeping supervisor letting the guest know we are a non smoking hotel. There is also a sign in all of rooms explain this along with a place on the reg card that is circled stating a $250.00 fee will be charged and the guest initials and signs the reg card that they understand this. I apologize that this guest feels they were not treated fairly but this is a non smoking hotel. We strive to make all of our guest stay a great one but understand that some guest won't always agree with our policies. We do hope you will come back and try us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 reviews from our community

Traveler rating
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See reviews for
300
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Peachtree City, Georgia
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed November 23, 2011

Very Nice, Clean and beds were amazingly comfortable. Highly recommended!!

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank csnider69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKRON
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 25, 2011

This is the best dog friendly hotel you will find. The staff was very kind, the room smelled fresh, the furniture was new and stylish. The bed linens were more comfortable than mine at home - all feather and down! The only negatives were the VERY large spider I found in the room (which could happen anywhere) and the noisy busload of college students above us (just being themselves - staying up late watching TV). The free continental breakfast and cookies at the front desk were extra bonuses! The coffee was delicious too! We'll be back next year!

  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank herbgardeners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed October 20, 2011

There are several hotels within a mile or too, but this is our first time at this hotel. We had a suite. Overall, the stay was nice. The staff was very nice. The regular beds were comfortable but not the sleeper sofa. I would not plan to use the sleep sofa in a future trip. I like that the room had a digital thermometer so you could set the actual temp of the room. A few times you could hear the people on the floor above you but it wasn't a big issue. We stayed 2 nights. The rooms were clean but I will mention that on the second day, two of our hand towels had a pink stain. Not a big issue and I am sure that the hotel would have traded them out if we had asked. We were under the impression that it was a 2 queen suite but it was a queen and a full. Again, we did not raise the issue as it was not a problem for us. We did not do the free breakfast as we were meeting family but I noticed it was crowded when we walked by so it must have been good. Pool was small but nice. Overall a nice atmosphere and would consider staying again when shopping for rates.

  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Work2Play_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach
1 review
4 of 5 bubbles Reviewed October 19, 2011

I stayed here with my family (3 adults 1 child) Oct 14th and 15th. The hotel experience over all was very pleasing. The front desk staff very helpful and check in flawless. We had breakfast out so can't comment on the breakfast but dining room looked very pleasing. My one disappointment was the sofa bed. It looked like a mattress pad over 2 or 3 inch springs. The front desk offered a roll-a-way but for one night I declined. Would recommend if you don't need to use the sofa bed.

  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sadie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raleigh
Level Contributor
110 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed October 11, 2011

Stayed for one night as we we on our way north and chose this hotel over others due to previous reviews. I am glad with my choice, this is clean and convenient at a decent price.
Nice ambiance in the lobby and rooms, free breakfast as well. Close to the interstate and lots of restaurants nearby.

  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rontours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed October 5, 2011

This was our second stay. The front desk remembered us and our review. Upon check-in, all carts were being used so the front desk sent someone upstairs to retrieve carts that people just leave in the hallway. The room was on a quiet back end corner and was clean and comfortable. We booked a handicap room with a wheelchair schower. I don't know how they would correct the water spill out onto the floor and need to add towel racks close to the shower. The breakfast staff was very attentive and friendly. Outback Steakhouse was still a good choice.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brenda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Princeton

Property: Country Inn & Suites By Carlson, Princeton
Address: 111 Halls Ridge Road, Princeton, WV 24740
Phone Number:
Location: United States > West Virginia > Princeton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Princeton
#1 Business Hotel in Princeton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Princeton 3*
Number of rooms: 77
Reservation Options:
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Also Known As:
Country Inn And Suites Princeton
Country Inn & Suites Princeton Hotel Princeton

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