Had a dispute on hotel bill and for two days tried to talk to manager and he informed us through the desk clerk that he had no time to talk to us and to just deal with it. They charged my account three times for a smoking fee and the room was never smoked in but he (the manager) would not take the time to come to the room to see for himself and then would not even give us the courtesy of speaking to us. We spent our Thanksgiving morning in the lobby waiting for the manager whom was suppose to be there at 8:00am. After we waited till about 11:00am we realized he was calling the desk to see if we were still there and therefore as long as we were there he was not going to show up. To top all this off they charged, then credited then charged again and then even two days after we had checked out they charged again. I had to take a trip to the bank to file a compliant after once again trying to contact the manager of this hotel. The bank even tried to no avail. I will never stay at this hotel again and recommend to anyone that does to not give them your credit or bank card because they will charge,credit and charge over and over and then not even give you the courtesy of talking to you about it.
I have stayed in many hotels before and never have I ever been treated so badly as at this one. They came in our room dispite the do not disturb sign! The manager should be fired for not doing his job and for being a whimp of a man. I deal with women that have more guts than this so called man. I do appoligize to the desk clerks who tried thier best to help us as much as they were allowed and for having to be in the middle because this so called man did not have the guts to face us.
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- Also Known As:
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- Country Inn & Suites Princeton Hotel Princeton