The cabin we stayed in suited our needs very well. It was clean and had a kitchen, a bedroom, a loft, a futton and a HOT TUB. The hot tub was a great amenity especially after a long day of rafting on the Gauley. The breakfast at the dining hall was better than expected and it is very convenient to be able to wake up and walk to breakfast and then walk to the meeting place for the trip.
The only thing I must say was that when we checked in, we were given very little information from the woman behind the desk. We kept asking her questions but she would only respond that all the information we needed was in our folder she had just handed us. This turned out to not be the case. It had no information on what time breakfast was served and we were not provided any contact information in case we needed to inquire about the start time of our trip. This was stated very clearly in the folder that the trip times could be changed at any time and that it was strongly suggested that we confirm that time. However, there was no way to do that. We checked in during the late evening and our trip was very early the next morning. I had even asked what time we needed to meet in the morning, but again was told to look in the folder. The only time given in the folder was the start of the trip which was 7am. When I made the reservation months before, I had remembered the lady saying we were to meet at 6am. Had I not remebered that, we wouldve been a little lost. No one offered us any details pertaining to our trip and they would not answer any questions upon check-in. I would have given ACE 5 stars had it not been for the lack of information communicated to us.
The next morning, we woke up at 5am, walked to breakfast shortly after, and no one was around. After wandering and waiting around, people began showing up a little before 6am. We rushed through breakfast only to find that when we got to the rafting meeting place we were the first ones there and could have relaxed a bit more. Other than that, our trip went very smoothly. Our guide, Kevin, was amazing. He was so knowledgable and experienced and we had a great time with him. I would return to ACE based on the amenities and the experience we had on the river. I was also very pleased with the hot tub and it felt amazing after a long cold day of rafting. ACE also offers many other activities and I would highly recommend them. Just make sure you get someone on the phone before you get there and find out specific details for your trip!
- Official Description (provided by the hotel):
- Featured on the Travel Channel, we offer amazing vacations, most of them wet! We are North America's largest outdoor vacation resort, where you can try whitewater rafting, zip line canopy tours, kayaking, rock climbing, mountain biking, hiking, paintball, ATV tours, a mud obstacle course, alpine tower, stand up paddle boarding, fishing, horseback riding, a bridge catwalk tour, or relax on the beach of our 5-acre lake full of inflatable toys. Come get away from it all on our 1,500-acre property in Southern West Virginia. ... more less
- Also Known As:
- Ace Adventure Hotel Oak Hill
- Ace Adventure Center Hotel