We went to WVU for a baseball showcase and decided we would stay here at the Residence Inn, not only because of its convenient location, but because it was a suite and had the ammentities we as a family would look for when traveling (ie. pool, whirlpool, breakfast, large room, wifi, etc). Upon our arrival we noticed the hotel was undergoing renovations, which made the pool area look like a storage room and as for the whirlpool they showed a photo of on their website, it no longer existed as it was cemented in and as for the pool itself it was not up and running until I complained and they called a serviceman. As for breakfast, they were ill prepared for the sellout crowd they had, as all four hot food bins were empty and took 35 minutes to refill, along with the juice machine being out of both apple and orange. As for the renovations, I would hope you would tell your customers what they are walking into, because the smell of wallpaper glue gets to you after a while. As for the customer service, there is none from the front desk to the district manager.
- Official Description (provided by the hotel):
- Travelers looking for spacious and relaxing Downtown Morgantown, WV hotels choose Residence Inn by Marriott Morgantown. Our hotel offers extended-stay and suite accommodations near West Virginia University and Ruby Memorial Hospital. We are also close to Morgantown Municipal Airport. Each morning, our guests start their day with a free breakfast in our breakfast area. Our pet-friendly hotel also provides a complimentary Residence Inn Mix social time periodically during the week. Our accommodations are ideal for life on the road, whether you are traveling for business or leisure. We are an all-suite hotel featuring large guest accommodations that have free Wi-Fi, ergonomic work areas and well-appointed kitchens with coffee makers, dishwashers and refrigerators. On our property, you will find an indoor pool and fitness center. If you need to host a meeting in Morgantown, contact us to reserve our 192-square-foot boardroom. ... more less
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- Also Known As:
- Residence Inn Morgantown Hotel Morgantown
- Morgantown Residence Inn