We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Overpriced and not well maintained”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Waterfront Place Hotel
Ranked #6 of 24 Hotels in Morgantown
Cleveland, Ohio
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Overpriced and not well maintained”
Reviewed September 28, 2012

My son and I were wrapping up a multi-state roadtrip on our way back up to northern Ohio and made reservations at the Waterfront. My expectations were high given the price of this hotel and a number one rating on Tripadvisor. The hotel was disappointing.

Upon arrival, there was a group of quite drunk young men hanging out in the front entrance - given this is where they were able to easily go outside and smoke from the bar on the first floor. All well and good for some fun on a Saturday night, but right in front of the entrance and then calling out to my 11 year old son to ask, "how's it goin bud" - not appropriate or professional for this type of establishment.

I thought - hey, it happens, at least we'll be able to get our room and enjoy a quiet evening. The check in went smooth and the staff was very friendly. I thought the decor in the lobby was a bit dated, but it only got worse when I got to the room. What was truly appalling however, was the lack of cleanliness and care of the facilities. There were holes in the wall, a strange stain on the ceiling (yes - must see photo), spots on the carpet, and what appeared to be mold in the shower caulking. Maybe we got the party room and they just didn't have the chance to get things in order - but given the decor and strange odor in the hallway, I believe this is the norm throughout.

My recommendation is to search out alternatives to this hotel - not sure what they are like in Morgantown, but I would be surprised if you could not find a place for less money that takes better care to offer their clients clean and well kept accommodations.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank machine1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnam K, Manager at Waterfront Place Hotel, responded to this review, October 1, 2012
Dear valued guest,

On behalf of the staff and management of the Waterfront Place Hotel, I apologize for the issues that you encountered during your recent stay with us. We thank you for your feedback, as it is the comments from our guests that allow us to strive for continued improvement and great service levels.

The issues that you listed with your guestroom are not to the standards that we hold, and we are immediately working on restoring that room so that it is at the same high level of satisfaction as of our other guestrooms.

We are hopeful that despite your disappointment, you will consider us when visiting the area again so that we can provide the excellent service that our guests are accustomed to. Please feel free to contact me and I will personally ensure that your stay is enjoyable.

Sincerely,

Sunnam Kalwar
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

563 reviews from our community

Traveler rating
    244
    185
    84
    32
    18
See reviews for
145
124
36
167
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
huntington, wv
Level Contributor
167 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 24, 2012

stayed here for one night following wvu game. nice linens, great shower, comfortable beds, very clean. but at $259 plus tax it should be! the only complaint was you can't get a newspaper on the weekend! we asked at the desk, and were directed to a store a mile down the road. since we just wanted a cup of coffee and something to read before we got on the road, that kind of defeated the purpose! at that price i'd expect a free paper, but at least they should have some for sale!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ekter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed September 22, 2012

Impressive when we pulled up as it is right on the waterfront. But I did get a deal on priceline...with taxes about $85...so they stuck us in a room that overlooked the parking lot and road, not the water, so I guess it did not really matter where it was located. The hotel itself is a wee-bit 90's dated, but we thought the bed was comfortable and the bathroom...which is pretty darn big, btw...was very clean. Staff was super friendly and for a first-time visit to Morgantown, it was nice that one of the kids who worked in valet suggested a few restaurants. Without his suggestions, I don't think we would have ever found these places. Overall, I would trust staying here again, but would not go out of my way to do so.

Room Tip: Ask for something with a waterfront view, but don't be surprised if they are 'booked' if...
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elle55407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, England
Level Contributor
107 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed September 22, 2012

The hotel is modern and well-situated on the river front, which is great if you are into taking on one of the trails. The hotel was buzzing with the excitement of a big local football game taking place and there were plenty of families who were partaking in this. The food in the restaurant is good quality and service is good. The hotel not only welcomed us in advance of our arrival but emailed immediately afterwards to thank us for coming - thank you and your staff for providing us with such a pleasant stay in this very interesting town.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cag65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 22, 2012 via mobile

This place is really not good. While it is new(ish) it is already showing substantial signs of age and disrepair. There are virtually NO amenities in this hotel. The coup de gras was this AM going downstairs to grab a cup of coffee. For years they provided coffee service in the ridiculous room rate. Now low-quality coffee will cost you $2 apiece. When you are paying $300 a night for "C+" quality you should at least get the coffee comped.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WV1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnam K, Manager at Waterfront Place Hotel, responded to this review, October 17, 2012
Dear valued guest,

We appreciate your feedback and are reviewing your comments with our management staff. We do however, feel that your comment about having no amenities may be a bit misleading. We offer complimentary coffee in all of our guestrooms and have many services for our guests to enjoy. We have a large 24 hour fitness center and pool and Jacuzzi with an outdoor sundeck. We offer many concierge services including valet/bellhop services, same day dry-cleaning and a complimentary luxury shuttle. We also have a 24 hour business center, 24 hour sundries shop, a martini bar as well as a full service restaurant. These are among a few of the many amenities that we offer to all of our guests.

We apologize that you were not fully satisfied and hope to see you again in the future so that you can take advantage of the many amenities listed above. If you have any questions or need assistance, please feel free to contact myself or any member of our management staff.

Sunnam Kalwar
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cazy, West Virginia, United States
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 16, 2012

We have stayed at the Waterfront Place many times in the past few years and have always had good experiences. When we had to return to Morgantown on business, we were excited to have the opportunity to stay there again. We booked a king room on the concierge floor, as usual. Upon arrival, we went into the concierge lounge to get water and a Diet Coke, only to find the lounge empty and nothing in the refrigerator. It seems the lounge no longer provides these amenities, so why do you have a concierge lounge and why do you charge extra to stay on the concierge floor? They do provide coupons for the breakfast buffet, but it does you no good when you have to leave for work before it opens at 7:00am. Our room was too hot, even with the AC on high. When we reported this, the maintenance man made an excuse and did nothing to fix it. They are obviously trying to save money on laundry, too, because we only got two towels and two wash cloths each day. The bed was made with a bottom sheet that did not fit, so when you rolled over the sheet came off. On a good note, the food in the Regatta Grille was excellent, as was the service. Our next trip to Morgantown, though, will find us staying at the Hilton Garden Inn.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnam K, Manager at Waterfront Place Hotel, responded to this review, October 17, 2012
Dear valued guest,

The staff and management at the Waterfront Place Hotel thank you for your valuable feedback. We have made some changes to our Executive Level due to guest comments and requests. It seemed that most guests preferred a hot breakfast over a continental breakfast. The hours that breakfast is served has not changed throughout the week, so guests can go to the restaurant easily and quickly eat off of the buffet beginning at 6:30am. In the lounge we do offer coffee and fruit for guests wanting to just grab something and go and complimentary drink and snack vouchers. We understand that not all returning guests will favor the changes but we have received so many raving reviews, that we decided that this was the right decision.

Our Executive Level rooms all come with refrigerators, DVD players, sleep number beds, iHome clock radios, robes and upgraded toiletries-which our other rooms do not offer, so we feel that the additional cost is well worth it considering the additional amenities offered.

We apologize for the issues that you encountered in your room and are currently looking into them. We are hopeful that despite your comments that you will stay with us again the next time you are in the area.

Sunnam Kalwar
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Ohio
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 12, 2012

Bed and pillows were NOT comfortable. Staff was friendly, room was nice. Pool was great...but, really, how do you rate a hotel better than average when your bed is as hard as granite and the pillows were all foam?

Stayed September 2012, traveled with family
Helpful?
Thank Charles180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Morgantown hotels
0.6 mi away
The Chestnut Boutique Hotel
The Chestnut Boutique Hotel
#8 of 24 in Morgantown
240 reviews
2.3 mi away
Hilton Garden Inn Morgantown
Hilton Garden Inn Morgantown
#1 of 24 in Morgantown
602 reviews
1.5 mi away
Microtel Inn & Suites by Wyndham Morgantown
Show Prices
Show Prices
Show Prices
3.1 mi away
Fairfield Inn & Suites Morgantown
0.5 mi away
Clarion Hotel Morgan
Clarion Hotel Morgan
#15 of 24 in Morgantown
216 reviews
2.4 mi away
Euro-Suites Hotel
Euro-Suites Hotel
#10 of 24 in Morgantown
299 reviews
Show Prices
Show Prices
Show Prices

Been to Waterfront Place Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Waterfront Place Hotel

Property: Waterfront Place Hotel
Address: 2 Waterfront Pl, Morgantown, WV 26501-5954
Phone Number:
Location: United States > West Virginia > Morgantown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Morgantown
#4 Family Hotel in Morgantown
#5 Business Hotel in Morgantown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterfront Place Hotel 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
Welcome to the Waterfront Place Hotel, overlooking the picturesque Monongahela River in Morgantown, West Virginia. This beautiful, full-service Wharf District hotel boasts 205 well-appointed guest rooms and suites with an abundance of amenities, making this premier waterfront hotel perfect for business and leisure travelers alike. Guests enjoy luxurious bedding, free high speed wireless Internet, a beautiful indoor pool, state-of-the-art fitness center, on-site dining, availability of spa services, room service, flat screen televisions, and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Hotwire, Marriott, Priceline, Expedia, Travelocity, TripOnline SA and HotelQuickly so you can book your Waterfront Place Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Waterfront Place Morgantown
Hotel Waterfront Place

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing