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Morgantown Marriott at Waterfront Place
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Reviews (659)
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All reviewsregatta barself parkingriver viewthe concierge loungevery nice hotelcorner roomvalet servicebreakfast buffetconference centerroom was spacioushot tubfront desk staffwest virginia universitywvu campushigh streetup to datedefinitely stay here again
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511 - 516 of 659 reviews
Reviewed September 16, 2012

We have stayed at the Waterfront Place many times in the past few years and have always had good experiences. When we had to return to Morgantown on business, we were excited to have the opportunity to stay there again. We booked a king room on the concierge floor, as usual. Upon arrival, we went into the concierge lounge to get water and a Diet Coke, only to find the lounge empty and nothing in the refrigerator. It seems the lounge no longer provides these amenities, so why do you have a concierge lounge and why do you charge extra to stay on the concierge floor? They do provide coupons for the breakfast buffet, but it does you no good when you have to leave for work before it opens at 7:00am. Our room was too hot, even with the AC on high. When we reported this, the maintenance man made an excuse and did nothing to fix it. They are obviously trying to save money on laundry, too, because we only got two towels and two wash cloths each day. The bed was made with a bottom sheet that did not fit, so when you rolled over the sheet came off. On a good note, the food in the Regatta Grille was excellent, as was the service. Our next trip to Morgantown, though, will find us staying at the Hilton Garden Inn.

  • Stayed: September 2012, traveled on business
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1  Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnam K, Manager at Morgantown Marriott at Waterfront Place, responded to this reviewResponded October 17, 2012

Dear valued guest,

The staff and management at the Waterfront Place Hotel thank you for your valuable feedback. We have made some changes to our Executive Level due to guest comments and requests. It seemed that most guests preferred a hot breakfast over a continental breakfast. The hours that breakfast is served has not changed throughout the week, so guests can go to the restaurant easily and quickly eat off of the buffet beginning at 6:30am. In the lounge we do offer coffee and fruit for guests wanting to just grab something and go and complimentary drink and snack vouchers. We understand that not all returning guests will favor the changes but we have received so many raving reviews, that we decided that this was the right decision.

Our Executive Level rooms all come with refrigerators, DVD players, sleep number beds, iHome clock radios, robes and upgraded toiletries-which our other rooms do not offer, so we feel that the additional cost is well worth it considering the additional amenities offered.

We apologize for the issues that you encountered in your room and are currently looking into them. We are hopeful that despite your comments that you will stay with us again the next time you are in the area.

Sunnam Kalwar
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

Bed and pillows were NOT comfortable. Staff was friendly, room was nice. Pool was great...but, really, how do you rate a hotel better than average when your bed is as hard as granite and the pillows were all foam?

Stayed: September 2012, traveled with family
Thank Charles180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

This is an absolutely beautiful hotel! The bar/lounge made great drinks to taste and the food was delicious. Rooms were very nicely appointed and very clean. The staff was exceptional, professional, and very friendly. We loved spending the night here and will certainly stay again when in the area. It made for a very relaxing night while on a long motorcycle vacation!

Room Tip: I cannot believe there are any "bad" rooms in this place!
  • Stayed: August 2012, traveled as a couple
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Thank Frank T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

If not for priceline and paying $65 a night plus $6 a night for parking, I would have been upset. The rooms were outdated and dingy, the bathroom was not the cleanest. I let my 15 month old run around the room without socks, big mistake. Within ten minutes the soles of her feet were, black, I mean black. The carpets looked a little dingy but did not realize they were that dirty. I was not very impressed nor slightly impressed with the place. Had I paid full price for the room I would have been upset.

On the plus side the rooms were large.

  • Stayed: August 2012, traveled with family
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Thank thebarhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

The only complaint I have, is that I requested a fridge in the room at the time of my reservation and didn't get that carried out. Other than that, the staff was very friendly, housekeeping came by twice (which is awesome for the late crowd such as ourselves), and the front desk was very helpful. I'd recommend this hotel for anyone wanting to stay close to downtown Morgantown.

  • Stayed: July 2012, traveled as a couple
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Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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