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“Stale with a lumpy bed”

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Holiday Inn Express Morgantown
Ranked #15 of 24 Hotels in Morgantown
Seattle, WA
Level Contributor
89 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Stale with a lumpy bed”
Reviewed May 24, 2013

Usually a Holiday Inn Express experience is fine - especially for a one day stay on a cross country road trip. But this HIE was not up to par. To begin with our room door lock was not working and had to be re-keyed. When we told the desk clerk he seemed mildly perturbed that we could not access our room. It was only when he followed us to the room and saw first hand that the key did not work that he fixed the door by reprogramming it.

The room smelled stale. That was off putting but the hotel was full that night so we were not able to switch rooms. How can a room smell stale when it is a non smoking hotel - old carpet? Who knows. And the mattress was slaggy - we travel all over the world and a worn out mattress is simply unacceptable.

The price quoted on the website was $135 but we were charged $144 and with all the added taxes the bill was $161. Wow! That was the senior "discount" rate. I would suggest not staying at this hotel until necessary upgrades are done.

Room Tip: Avoid this hotel.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NWBallardTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Morgantown, responded to this review, June 10, 2013
Dear NWBallardTraveler,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. Unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to us via email at IHGCare@ihg.com or you may send us a Private Message through TripAdvisor to IHGCare including reference to your TripAdvisor Account Name so we can follow up on your experience.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
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    20
    5
    12
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45
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
west virginia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 17, 2013

Room with king bed was nice, had a refrigerator and microwave. The bathroom smelled a little like mildew, shower curtain doesnt stop water from going onto floor. Rooms are pretty quiet and breakfast was good, more gluten free options would be nice. Front desk staff very nice and helpful. The pool was a little cool.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sillinursewv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley Springs, West Virginia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 21, 2013

We had no idea where we should stay while visiting here for an orientation but we had little choice since all the other hotels were booked! However I was pleasantly surprised that this Holiday Inn Express was so nicely appointed. Our room was clean, and was equipped with a microwave, minifridge, and iron/ironing board. The beds were comfy and the bedding was medium-nice. A small flat screen TV offered most of the standard satellite channels. Nearby restaurants included Outback and Ruby Tuesday's; the hotel offers a breakfast buffet but we didn't sample it since we were running late both days we stayed there. The only complaint I have is it wasn't terribly convenient to where we were going, but that's not the hotel's fault. Also I'm not a fan of hotels that are outside of town; I prefer to stay within a town, and walking distance of restaurant options besides the chains. The fitness center, though small, offered state of the art cardio machines and a versatile weight machine. The pool and whirlpool looked clean (I didn't use the pool, but I did use the fitness center). Internet service is free, reliable, and fairly fast. I would probably stay here again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank wvfairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Massachusetts
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 21, 2013

Typical HI Express, the room was clean, bathroom was nice, internet worked fine. The indoor pool looked pretty nice, as did the hot tub. Exercise room was nice as well. Breakfast was typical, not over the top by certainly adequate. The rate was a little pricey for the area, in my opinion, but other than that its a decent place to stay.
There is a Bob Evans and an IHOP nearby, as well as an Outback ( the girls behind the bar are very friendly) and a Ruby Tuesday across the street.

I think I had the same room as Madis S, as the king size bed sunk in the middle, as if the mattress had given up a while ago. I didn't complain, but they really need to replace this thing before some smaller person gets lost in the ravine.

Room Tip: Odd numbered rooms are on the back side, much quieter, away from the road.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BHarv_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, il
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 10, 2013

We have stayed here a number of times. Room is clean and staff very nice. Near a couple of restaurants. This last time, the matress on the bed seem to sink towards the middle which was kind of odd and very uncomfortable. Other than that not bad.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Morgantown, responded to this review, April 29, 2013
Dear Madis S,

Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful to them all, it’s always nice to hear we are getting it right. I apologize for the inconvenience the mattress may have caused you. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, I wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lockport, New York
Level Contributor
193 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed March 9, 2013

My family and I stayed here one night so I can't comment a whole lot but we arrived latish and were greeted my a very friendly guy at the front desk. We immediately got our room and crashed for the night. The room was clean, sheets were clean and the bed was comfortable. Water pressure was not great but the bathroom was clean. The breakfast was one of the 'express' type meals with pancakes, eggs, sausage, biscuit with sausage gravy, cereal, etc. etc. The dining area was just big enough, the meal was hot and good, service was friendly. Again, we stayed there for a total of 9-10 hours but everything was perfect in my opinion. I would not be hesitant to stay there ever again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HipD3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, Ohio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 11, 2013

We had 10 Room there and were going to stay 3 weeks but are switching hotels after the first week of nightmares. we were the first full week of January and not only are the matresses in dire need of replacement, the hotel staff needs an overhaul all the way up to management. Of the 10 rooms, we had 1 room get there change stolen, which was in a pile with expense reciepts, also had food from the fridge stolen. (The maid actually open a sealed package of ham lunch meat and took some, and left their half drank pop in the fridge.) Food was taken from another room. A maid was also disgusting enough to use the hairbrush of another one of our employees in yet another room. Several other accounts of maid disturbing belongings. This was reported and not even a simple appology from the management was given. So feel free to stay here if you wish to have all your belongings rifled through and possibly stolen but I recommend any other hotel over this one!

Room Tip: Stay in a different hotel!
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Morgantown, responded to this review, January 30, 2013
Dear Steve T.

Thank you for taking the time to write your review on Tripadvisor. We apologize for any inconvenience experienced. We are sincerely concerned when situations like these occur, and would like to investigate further. We have sent you a private message to obtain additional information about your stay.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Morgantown

Property: Holiday Inn Express Morgantown
Address: 605 Venture Dr, Morgantown, WV 26508-7305
Phone Number:
Location: United States > West Virginia > Morgantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 24 Hotels in Morgantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Morgantown 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Morgantown. We are a 68 room hotel that features many amenities such as a complimentary deluxe continental breakfast, indoor pool, spa and exercise facility along with meeting space for 40 classroom style or 60 theatre style. All rooms are accessed through interior corridors and feature a microwave, refrigerator, coffee maker, two-line speakerphone with data port, hair dryer, iron and ironing board and free high speed wireless Internet access. An elevator is available for access on upper floors. The Holiday Inn Express Hotel is conveniently located on I-68, exit 7 (Peirpont Rd/Airport) or from I-79, Exit 148 (I-68 East/Cumberland), exit 7 (Peirpont Rd/Airport). Stay with us and our friendly staff will make you feel at home. ... more   less 
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Also Known As:
Holiday Inn Express Morgantown Hotel Morgantown
Holiday Inn Morgantown

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