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“Great place for a stopover”

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Hilton Garden Inn Morgantown
Ranked #2 of 24 Hotels in Morgantown
Certificate of Excellence
Toronto
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great place for a stopover”
Reviewed July 27, 2014

We stayed at the Hilton Garden Inn in mid-July - a one night stop-over on our drive from SC to Ontario. This was the 3rd property in the Hilton portfolio we stayed in over the 10 day trip and although they were all good properties, this one stood out for the great service we received. When we checked in and got to our room, we found it to be not quite what we wanted (it was previously a smoking room, converted very recently). I made a call to the front desk and asked for a new room. Within 5 minutes, the front desk clerk Cody met us at the room with new room options to choose from. No questions, no discussions. We were impressed by the great customer service and the fact that we didn't have to wait for managers, or excuses. Cody even gave us a little gift for the inconvenience. It may have been different had the hotel been full but credit where credit's due for our situation!

Beyond the service, we found the hotel to be clean and quiet. The room was exactly as advertised. I did see some complaints on Trip Advisor about cleanliness and age of building etc... but we experienced none of that. We used the pool as well. The pool isn't big, but it's perfect for kids to just get the stress out of a driving trip. We had breakfast in the hotel as well, and the service was exceptional there as well.

We'd stay here again, without a doubt.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ivana1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, July 29, 2014
Ivana,

Thank you for taking the time to review your recent stay at our Morgantown town property. I will make sure to share your comments with Cody as well as the rest of our team. We take great pride in being one of the top hotels in Morgantown and want our guests to feel at home. I hope that if you find yourself in the area again you will stop by and visit us. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
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English first
Dublin, OH, United States
2 reviews
Reviewed July 27, 2014

Wonderful staff and a good location. Relatively new hotel (about 4 years old in 2014). Easy walking access to multiple restaurants and stores. Parking is limited to the back and sides of the hotel, so that is a minor concern, though there is handicap access parking in the front.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maury W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, July 29, 2014
Maury,
Thank you for writing a great review and choosing to stay at our location while visiting Morgantown. We are happy to hear you had a great experience and hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
137 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed July 20, 2014

We stayed here on a recent vacation. The property is showing wear but the staff is keeping it clean and we slept well. The footprint of the property is a bit awkward presumably due to the lack of flat land in the area. The front of the property is a bit crowded so just park in the back and enter through a side door once you get your key cards.

I like the breakfast at Hilton's Garden Inn brand better than any of their other brands. If you are a Gold level or higher in their hhonors program, breakfast is free. If you pay for it ahead through their "Bed & Breakfast" special, it will cost around $5 extra per room. For this, you get made to order eggs (including omelets) and pancakes. At some properties, French toast and waffles too. Everything else is on a self serve buffet. It's essentially the same offerings you will find at an Embassy Suites without the large crowd typically found at an Embassy.

Would I stay here again? Yes, while the property is showing some wear, overall I was pleased.

  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank pinnacle-project
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, July 29, 2014
We want to thank you for taking the time out of your day to write a review. It means alot to myself and the staff that we are among the top hotels in Morgantown. We are happy to hear your enjoyed your stay with us and please contact us if we can do anything else to accomdate you on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PEARLAND
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2014

hotel is friendly and quiet. It is conveniently situated for business and within easy reach of nearby restaurants and shops, it is great value, it is typical of the chain and maintains the quality of the brand, I use Hilton Garden on regular basis

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank MARTIN D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 16, 2014

While the location is excellent, it was very dated. We had an issue with someone (not a guest) trying to sneak in the side door behind us and notified the front desk......they did absolutely nothing. They did not even go out to check (we had the license information and everything for them)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WVKate032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mineral Ridge
1 review
Reviewed July 16, 2014

At best a poor rating. Staff is great. Cleanliness, food, room poor. How does this hotel get such rave reviews? Paper thin walls. Toilet unstable. Toilet was attempted to be sealed with caulk ????? Shower dripped water all over the floor. Bathroom ceiling looked like a kid tried to fix it with play dough. Everywhere there was glass to wipe you could see the swirls. This includes the room and food area and lobby. Opinions of a husband and wife.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Glenn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branson, MO
Level Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 14, 2014

We stay in Hilton Garden Inns regularly. This hotel seemed a bit dated. It was okay but not as comfortable as others we've stayed at. On the other hand the people were great and went over the top in providing local details on the area, restaurants based on personal experience, local travel to avoid traffic and local culture and community. The web site directions to the hotel take you the long way around and will seem like you're lost. The reason for that is traffic gets to be a real problem when events are going on at the college. So if off-season as we were use gps but if there's a game in town take the long way you'll be better off.

  • Stayed June 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Morgantown

Property: Hilton Garden Inn Morgantown
Address: 150 Suncrest Town Centre Dr, Morgantown, WV 26505-1827
Phone Number:
Location: United States > West Virginia > Morgantown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Morgantown
#1 Romantic Hotel in Morgantown
#3 Family Hotel in Morgantown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Morgantown 3*
Number of rooms: 118
Official Description (provided by the hotel):
Enjoy many of the comforts of home while on the road at the Hilton Garden Inn Morgantown. With easy access to many of Morgantown’s businesses, the West Virginia University campus, nightlife, dining, shopping and more, this hotel puts you in the center of the action. While you stay, take advantage of free internet access, take a dip in the pool, order a cooked-to-order meal at the Great American Grill or heat up a microwavable meal from the 24-hour Pavilion Pantry in the comfort of your room. ... more   less 
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Also Known As:
Hilton Garden Inn Morgantown Hotel Morgantown

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