We stayed at the Hilton Garden Inn in mid-July - a one night stop-over on our drive from SC to Ontario. This was the 3rd property in the Hilton portfolio we stayed in over the 10 day trip and although they were all good properties, this one stood out for the great service we received. When we checked in and got to our room, we found it to be not quite what we wanted (it was previously a smoking room, converted very recently). I made a call to the front desk and asked for a new room. Within 5 minutes, the front desk clerk Cody met us at the room with new room options to choose from. No questions, no discussions. We were impressed by the great customer service and the fact that we didn't have to wait for managers, or excuses. Cody even gave us a little gift for the inconvenience. It may have been different had the hotel been full but credit where credit's due for our situation!
Beyond the service, we found the hotel to be clean and quiet. The room was exactly as advertised. I did see some complaints on Trip Advisor about cleanliness and age of building etc... but we experienced none of that. We used the pool as well. The pool isn't big, but it's perfect for kids to just get the stress out of a driving trip. We had breakfast in the hotel as well, and the service was exceptional there as well.
We'd stay here again, without a doubt.
- Official Description (provided by the hotel):
- Enjoy many of the comforts of home while on the road at the Hilton Garden Inn Morgantown. With easy access to many of Morgantown’s businesses, the West Virginia University campus, nightlife, dining, shopping and more, this hotel puts you in the center of the action. While you stay, take advantage of free internet access, take a dip in the pool, order a cooked-to-order meal at the Great American Grill or heat up a microwavable meal from the 24-hour Pavilion Pantry in the comfort of your room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Travelocity, TripOnline SA, Priceline, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your Hilton Garden Inn Morgantown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Morgantown Hotel Morgantown