2 week business trip August 2012
For a European experience, this historic hotel is wonderful. Just do not expect a new hotel or the best service. Some front desk staff were absolutely wonderful. Others were curt and unhelpful. Housekeeping was less than desirable.
Once I was over the discomfort of finding my room unlocked (housekeeping had not pulled the door shut) and discovered no items were missing, I recalled the tripadvisor review indicating this known problem (I did laugh later). I reported the incident to the front desk and was told "it's an old hotel and the doors do not always shut properly". This is not acceptable. Either fix the doors, or ensure that the staff are double or triple checking the guest rooms.
Housekeeping continually did not replace the coffee in room and I had to ask at the front desk several times for coffee for the next day and the coffee pot was never cleaned once. Also, towels were not always replenished even if dirty ones were taken. The housekeeping never seemed to "forget" to take the daily cash tip. Seems like housekeeping staff would benefit from a checklist.
Lockable safe in room (nice bonus, especially considering the door problem).
Rooms were quiet as the constant air conditioning noise acted as a white noise machine.
Parking is a small block away and requires a hanging permit from the hotel (covered would be nice, but parking is a premium in the area so this lot was great).
Location on High Street offers many restaurant options. I was unaware of the top floor restaurant (Montmartre) until the last night of my 2 week stay. Wish I had discovered it sooner as it was delicious and they do room service! In house breakfast is pretty standard (waffle maker, cereal, eggs, fruit, etc.).
Overall, a good experience, but the hotel would benefit from staff improvements.
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- Also Known As:
- Clarion Hotel Morgantown
- Clarion Morgantown
- Morgantown Clarion