When I found out I had a meeting at the nearby National Conservation Training Center I reserved this hotel. Months ago. I try to maintain my loyalty with hilton brands and have been using them primarily for the past 3 years of work travel. I typically stay with Hampton because of the free wifi, the clean rooms and the really great business center. I checked into this hotel at about 5-6 pm on a Tuesday evening. Check in was ok, nothing notable except for there was no recognition of my hhonors status and I didn't get my free bottle of water like I normally do - no big deal. I went up to my room it was typical Hampton, everything looked clean - the only negative was that the bathroom looked pretty worn and the toilet didn't really flush properly. I changed, went out to find dinner, came back and began to do some work preparing for a quite important email that needed to be sent to Europe before I went bed. I noticed that the wifi was super slow so I gathered up my work things and headed to the business center, along the way asking the front desk attendant if perhaps the 4th floor had issues with wifi.....he said no and then advised that the internet was being worked on, and that it'd be down for the next few days. My first reaction was that he should have told me that at check-in. I brushed it off and tried to use the computers in the business center to just send an email and attachment. No go. The issues were also affecting the LAN. I went to the front desk hoping for a solution and the attendant didn't seem too concerned. I explained to him that I wouldn't have kept my reservation if he had disclosed the technology issues upon checkin and all he said was that he understood. It was at this point that I began fishing for other alternatives, like going to another property to use their computers, etc. nothing. It was now after 10 PM, there was not a Starbucks close and no place was open that might have free wifi. I made the decision that I couldn't keep my reservation and explained that to the front desk clerk, but told him that I wanted to call the hhonors line first to make sure I could get a room at another property. I called hhonors and it was determined that they couldn't help me stay at another hilton property so I am staying at another chain for this trip. I would imagine that this hotel caters to a lot of business travelers and that the wifi issue was a problem for more than just me. I would also imagine that the wifi work was scheduled in advance so this hotel could have sent an email blast to their guests during that time to make them aware. At the very least the clerk could have told me about it at check in and could have been a little more apathetic to my problem. If I had been made aware of this issue prior to my reservation I would have booked with another hilton property but Hilton lost my business on this trip because they didn't in my opinion do the right thing.
- Official Description (provided by the hotel):
- The Hampton Inn Martinsburg is conveniently located off of I-81 in the charming city of Martinsburg, WV. Close to local businesses and historical landmarks, yet close enough for a visit to the Blue Ridge Mountains, this hotel is perfect for leisure and business travelers alike. Whether taking in the historical sites or enjoying a scenic drive through the mountain roads, there is something here for everyone. Don’t forget to take advantage of free internet access and hot breakfast each morning. ... more less
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- Also Known As:
- Hampton Inn Martinsburg Hotel Martinsburg
- Martinsburg Hampton Inn