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Hampton Inn Martinsburg
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Reviews (487)
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249
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11
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All reviewscookiesgreat night's sleepthe hotel staffcomplimentary breakfastbusiness tripwould stay againgreat place to stayroom was cleanwafflesfresh fruitstaff was friendlyoutdoor poolconvenient locationhotel is locatedolive gardennice staywould recommend this hotel to anyone
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442 - 447 of 487 reviews
Reviewed June 23, 2012

Place was clean and comfortable, staff was excellent, even roped off area for our bikes. Morning included breakfast had great variety. Would stay again next time in area! Every night staff set up the lobby for game night, board games and card games were available for all.

  • Stayed: June 2012
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Thank Janeandallenpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear Janeandallanpa,

Thank you so much for sharing your opinion of our hotel with the entire tripadvisor community! We are so appreciative of your commenst and extremely overjoyed that you had a great time while you were here. The hotel staff really and truly have committed to providing the best service possiible to all of our guests. When you stay with us - you become part of our family.

We look forward to seeing you again soon!

Cheryl Potenza
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2012

Spacious, well appointed rooms. Excellent staff, always friendly and helpful. Comfy beds with genuinely clean (duvets too!) higher end bedding. Good value!

  • Stayed: June 2012
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Thank WVaTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl P, General Manager at Hampton Inn Martinsburg, responded to this reviewResponded June 12, 2012

WVAtravels,

Thank you for taking a moment to share the experience that you had at the Hamptoin Inn Martinsburg with the entire Tripadvisor community. The fact that you enjoyed your stay and felt compelled to write about it means more to me and my staff than I can ever say.

We know that we will see you again soon and we welcome you into our little family.

Yours in service,

The staff of The Hampton Inn Martinsburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2012

The location did not show up on the GPS, but it's not that hard to find can see the hotel from the highway. Staff was wonderful, excellent service. I would definely stay again. Very, very Clean

Room Tip: To add herbal tea to the selection
  • Stayed: May 2012, traveled as a couple
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1  Thank disappointed1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl P, General Manager at Hampton Inn Martinsburg, responded to this reviewResponded May 22, 2012

Dear disappointed 2010,

Thank you so much for taking the time to share your Hampton Inn Martinsburg experience with the Tripadvisor community. I am glad that we exceeded your expectations and that you had a great stay. Apologies about the GPS but you are right - thank goodness for great signage.

I have also added a bigger selection of herbal teas to our breakfast area. We are not allowed to put them in the guest rooms, but know that the next time time you are here, we will have them readily available.

Thank you for letting us be a part of your Hampton story and we are grateful that you are now a part of our family.

We'll see you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

Is a great Twx steakhouse right next store. Cute downtown!

  • Stayed: April 2012
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1  Thank EllenPiek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl P, General Manager at Hampton Inn Martinsburg, responded to this reviewResponded April 27, 2012

Dear EllenPiek,

Thank you so much for taking the time to spread the word about our hotel. I apologize about the bathroom fans - believe it or not we talk about this often and really hope to find some type of solution in the future. I am glad to know that you were still able to enjoy your stay even with that issue.

We hope to see you again soon.

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Reviewed April 23, 2012

Perfect place to stay while sightseeing at historic sites in PA, MD, WV and VA...easily accessible on/off Interstate 81. General Manager most accommodating to a frazzled holiday traveler who had to change last minute travel plans. Staff is courteous and always attentive...it is refreshing to have staff acknowledge your existence beyond check-in/check-out. This Hampton Inn (Martinsburg) has been my choice for the past 12 years while visiting in the area - it has never disappointed me yet!

  • Stayed: April 2012, traveled with family
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1  Thank Seascape517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl P, General Manager at Hampton Inn Martinsburg, responded to this reviewResponded April 27, 2012

Dear Seascape517,

After 12 years you are no longer a guest - you are family! We are so thankful that you have been with us for so long - and that you have not been disappointed. Our team works very hard to make sure our guests have clean comfortable rooms, a hearty breakfast, excellent cookies and coffee and most of all an excellent guest experience. We enjoy making the connections and all of our guests help to write our Hampton story.

Thank you, Thank you, Thank you for letting us continue to be a part of your story.

We'll see you next year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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