I recently spent two night at the Hampton Inn Martinsburg, WV while attending a business conference.
The stay would have been perfect, if not for a front desk clerk with a poor attitude.
I had made my reservation over the phone with the hotel manager, but there was a mix up, and only the second night of my stay got booked, instead of both nights.
I arrived at 8:00pm after driving 6 hours in nasty conditions, only to be told I had no reservation, and they were booked solid. The clerk may no attempt to offer me any assistance in finding an alternative place to stay. I insisted on speaking to the hotel manager, who worked things out for me. Event he next day, after we figured out what happened, the clerk had a less than pleasant attitude and acted very put out by the bother of the incident.
Over-looking that one staff member, the hotel was very nice. It was conveniently located to many other businesses, as well as the venue where my conference was. The breakfast in the morning was surprisingly good, and of course the beds were VERY comfortable.More
- Free Wifi
- Free Parking