Because it has a large event wing, this hotel can get quite full and busy. We stayed over a weekend when a wedding reception occurred, with many guests also staying at the hotel. We had also scheduled a family dinner for 12 in Heatherfield's the on site restaurant. I must say that I was entirely satisfied that there is no decrease in service to guests both in the hotel and restaurant due to full capacity. Service and food were both excellent, and the staff couldn't have been any more accommodating. Beginning with Colin, Manager, and all others we encountered, we received caring service. Matt, Food and Beverage Manager, was extremely helpful in planning our event. They served a celebratory dessert that we had brought in earlier and given to Brandon, a polite and professional restaurant employee. The rooms were clean, comfortable and quiet. The well-instructed staff are uniformly pleasant and helpful. As we stayed for multiple days, our room staff even checked about our needs. The towels are thick and soft enough. Minor things I would have changed would be having two-ply t.p., a different fragrance of soap, and refill of the free coffee in the morning near the restaurant more frequently, although there is also coffee-making equipment in each room. None of these prevents me from giving this hotel highest marks for great service and their desire to meet my needs.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Martinsburg! This hotel is conveniently located off I-81 exit 13 in Martinsburg, WV. All 120 guest rooms including 10 two-room suites and 4 whirlpool suites are beautifully decorated with many amenities for the comfort of our guests. Each room offers free high-speed Internet and its own refrigerator and microwave. Our location is perfect for leisure and business travelers alike with its close proximity to the IRS Center, VA Hospital, Charles Town Races and Slots and Harper's Ferry NHP.Heatherfield's, our in-house restaurant, serves breakfast and dinner 7 days a week. An elaborate brunch buffet is offered every Sunday while a daily luncheon buffet is available Monday through Friday. Dine-in where Kids Eat Free in a casual family atmosphere or order from our room service menu. Enjoy a relaxing drink at our lounge which is open Monday - Saturday.The Holiday Inn Martinsburg offers a guest business center equipped with a PC desktop and printer. Fax and photocopy services are offered at the front desk. Maintain your exercise routine in our 24 hour fitness center or just relax by our heated indoor pool.Consider us for your next convention or social affair in our 3,872 sq. ft. ballroom or inquire about one of our many smaller private meeting and board rooms.We are a pet friendly hotel. ... more less
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- Also Known As:
- Holiday Inn Martinsburg Hotel Martinsburg
- Martinsburg Holiday Inn