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“special trip” 3 of 5 stars
Review of Days Inn Martinsburg

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Days Inn Martinsburg
Ranked #6 of 14 Hotels in Martinsburg
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275 reviews from our community

Traveler rating
    36
    65
    82
    53
    39
See reviews for
105
70
28
40
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 28, 2014

Stayed 3 nights with daughters softball team. Front desk staff was rude and had zero customer service. Hallways smelled like smoke. 1st floor and 3rd floor allow smoking. Stayed on second floor, still smelled like smoke. Fridge did not work. Fire on Sunday morning in lobby bathroom. Whole hotel smelled like smoke. Didn't offer to send us somewhere else or comp us. Found out late Sun night that the smoke alarms didn't work because of the fire. Firewatch?? Finished out the stay across the hall from 8 people in one room having a wake and bake!! Check out was as personable as the check in. Stay Away!!

  • Stayed May 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhumesh, General Manager at Days Inn Martinsburg, responded to this review, May 29, 2014
It is very unfortunate that fire cause you a trouble. Men's bathroom exhaust fan caught on fire. That cause electric failure to laundry and washer machine. It was a minor fire. Fire dept. controlled the situation. Just for information None of the linen in the laundry room got affected. Property was and is in operation. At the time of fire our priority was safety for all our guest and employee. We are very that we were not able to provide you service as per your expectation in that situation.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bel Air, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 25, 2014 via mobile

Charged me for two nights when I only booked one and had an email confirmation to show them. Told me to call customer service as there was nothing they can do. Customer service stated that the hotel COULD fix it but was choosing not to. Hotel reeks of smoke in all areas including n/s rooms. Floors are creaky and you can hear all your neighbors.

Stayed May 2014
Helpful?
Thank lamasloonybin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhumesh, General Manager at Days Inn Martinsburg, responded to this review, May 27, 2014
It is unfortunate that you did not had pleasant experience. We will try harder to meet guest satisfaction. About your two days reservation during long weekend, we were unable to credit you for your no show. It was reserved through internet and was not cancelled for one night. since our obligation to guest to have them their room available for their reservation. Reason we asked you to contact customer service was, our system had your reservation for two days through internet and as per your record, it was only for one night. Customer service is also investigation in this issue. Sorry for inconvenience.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Days Inn Martinsburg

Property: Days Inn Martinsburg
Address: 209 S Viking Way, Martinsburg, WV 25401-5339
Phone Number:
Location: United States > West Virginia > Martinsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Martinsburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Martinsburg 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Martinsburg Days Inn

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