Friday Night: 5 out of 5
My wife and I spent the weekend about a mile from The Guest House at the Inn at Lost River, and the food was highly recommended by the owners of our B&B, so we decided to go for dinner. It was fantastic. I had the Salmon, and she had the Shrimp Scampi. The olive dip for an appetizer was pretty fantastic as well. The staff was nice, the owners were accommodating, and the overall experience was exceptional.
Saturday Night: 1 out of 5
Saturday night, however, was not as pleasant as Friday night was, not by a long shot unfortunately. My wife and I enjoyed the experience and the food so much that we wanted to dine there again, so we returned and even requested to sit at the same table on the deck because the ambience was so nice out there. We got the Drunken Sailors appetizer, which was also a very tasty appetizer. What we were really looking forward to was the Filets that we ordered, both medium rare. They arrived, and the waitress asked us to cut into it, and both were overcooked, to a medium well, and not to our request. We kindly told the waitress that these were obviously overcooked, and sent them back. These are $30 steaks, so asking them to be to the requested temperature should not be out of the question. We went walking around the premises and admiring the beautiful rooms and scenery when we were approached by one of the owners, who said during a brief conversation, “Well, they looked pretty rare to me." This was the first sign that the evening was not going to be as pleasant as the night before. We returned to our table, and our steaks came out again. Overcooked, dry, and very plain. At this point we felt embarrassed to call the waitress over, and tell her. She asked us if we wanted A1 to put on it! I know the poor girl was only trying to help. We asked for the check because it had been a long day, and we just wanted to get back to our room and to bed. The check came out, and the amount was over $70! They actually attempted to have us pay for the steaks that we sent back. I went inside to talk with the owner, and was met with an instant attitude. He said, "At this point, we have wasted $50 worth of steak on you guys." He also said, "Right now, you are costing us more to be here." WHAT?? As if all this was our fault, as paying customers. I told him that we weren't paying for these steaks, and that I wanted to pay or our drinks and appetizer, and leave. He very impolitely took the check and said, “Ok, then you’re not paying for anything.” So now that he took the check, we weren’t even able to leave the waitress a tip for trying to take care of us. I was fuming at this point. Is this good customer service? I felt bad about sending back the steaks, I know they're not free, but I wasn't about to eat or pay for something that wasn't satisfactory. For that I will not apologize. I will apologize for making a scene on the way out, but I will not stand for being embarrassed in front of patrons and employees. Managers have to have thicker skin than this, and for that I will never return to this place...ever.
And this is a shame, because we were thinking of getting a cabin in the fall and inviting some friends with us to enjoy another weekend away. I’m sure this is a lovely place to stay, and not everyone has the time of their lives when they visit, so I wouldn’t say don’t stay there, I would just think twice about returning food to the kitchen.
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