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“This would be a nice hotel if it were under different management”

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Fairfield Inn & Suites Lewisburg
Ranked #2 of 7 Hotels in Lewisburg
Certificate of Excellence
Staunton, Virginia
1 review
“This would be a nice hotel if it were under different management”
Reviewed November 22, 2010

We checked in late, after 10:30pm (preapproved). We had two rooms with (3) 12 yr old's, (1) 4, 14 & 15 yr old. So maybe we were not the quitest group however we were NOT extremely loud. I suppose doors opening and closing disturbed the 2 rooms next to us and within an hour an "extremely rude" asst. mgr was knocking on the door and I advised that her conversation was the loudest in the whole hour we were there. The next morning the owner, Michael Dotson, gave us one hour to check out and would not refund my money that was paid in advance for two nights! Also, I asked for complaint specifics (4 times) he could not give me one other than noisey?? He is extremely RUDE! A HORRIBLE experience! We moved to Quality Inn THEY WERE AWESOME!! Would not recommend with children!

  • Stayed November 2010, traveled with family
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Helpful?
Thank westvirginiagirl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
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English first
Washington DC, District of Columbia
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 24, 2010

I am a Marriott rewards member and have always had good luck with Marriott hotels but this was no JW. The hotel is new. It is clean. We arrived around 4:30pm and were told our room would be ready soon and that we would get a call. (what happened to checking in after 3pm?) The kids room was ready (2 Queens) so we dropped off our stuff with them. After an evening out, and NO call btw, we came back at 10pm to find we had a room on a different floor away from our kids and that our KING room was given to someone else. So, after 20 mins in the lobby, the clerk asked if I could wait another 20 mins for the manager. Im sure the look on my face was priceless at this point! I said, NO, I really just wanted to get to sleep. So, after moving our children out of their room, they found 2 rooms close on a different floor. I did not get the requested KING I had reserved (for my new husband and I) and the beds were quite hard. I thought in this day and age all mattresses came with an automatic "pillow top". Yeah, no such luck. Its a flat, uncomfortable bed. The next day, the manager did offer to move us to a king, which we did. Unfortunately the poor service the night before left me with a bad experience as well as the ache in my back from the bed. I guess for the price and location its fine. If something goes wrong, just dont expect any sympathy from the staff. Breakfast was fine for the kids and they did enjoy the pool. It is easy access to town. The hotel, as I said, is fairly new and pretty clean. So if you dont care about comfort, you will probably enjoy this place.

  • Stayed October 2010, traveled with family
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Helpful?
2 Thank azharleygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac, Maryland
1 review
Reviewed October 10, 2010

Terrific service, outstanding value -- a really nice hotel.

  • Stayed September 2010, traveled with family
    • Value
    • Location
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Helpful?
Thank Joan1115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2010

Fairly new place and a great place to stay. Driving from Missouri to Williamsburg and stayed one night while traveling. What a great find!!!! Highly recommend it. Staff and hotel is first class.

  • Stayed September 2010, traveled as a couple
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Helpful?
Thank BonnieT04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 6, 2010

We stayed here during the fair. It does not have all the amenities that other Fairfield Inns do. For example, the breakfast was pretty good, but no hot bar, and the fruit was not fresh. The rooms were nice, but the furniture was not as nice as other Fairfields we've stayed at. The staff did not bother to make any cookies for in the evenings, as other FF Inns do, stating "they were just too busy". But they spent a lot of time talking. Actually, the Hampton Inn, right beside this hotel, has better customer service and a better breakfast. Still, all in all, a nice place to stay.

  • Stayed August 2010, traveled with family
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Helpful?
Thank DRFLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Signal Mountain, Tennessee
Level 6 Contributor
381 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed August 13, 2010

The Fairfield Inn is less than a year old, located in the large commercial complex east of the Lewisburg Exit off I-64. It features everything you would want in its price range, is well managed, and decently priced. If you like Marriott properties, this is an excellent option in the Greenbrier Valley.

  • Stayed August 2010, traveled on business
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Helpful?
Thank waldentenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgantown, West Virginia
1 review
Reviewed August 10, 2010

We stayed 3 nights and loved everything about our stay. The front desk clerks were extremely polite from the time we booked our room, upon check-in and throughout our entire stay. They offered assistance and were very helpful. The hotel was extremely clean and well maintained. If we ever go to Lewisburg again, this will be our hotel of choice.

  • Stayed July 2010, traveled as a couple
    • Value
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Helpful?
Thank MGB2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Lewisburg

Property: Fairfield Inn & Suites Lewisburg
Address: 273 Coleman Dr, Lewisburg, WV 24901-9035
Phone Number:
Location: United States > West Virginia > Lewisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Lewisburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Lewisburg 2.5*
Number of rooms: 81
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Also Known As:
Fairfield Inn & Suites Lewisburg Hotel Lewisburg
Fairfield Inn And Suites Lewisburg

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