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“Cancelled my reservation”

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Fairfield Inn & Suites Lewisburg
Ranked #2 of 7 Hotels in Lewisburg
Certificate of Excellence
Princeton
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Cancelled my reservation”
Reviewed June 25, 2013

I booked a room on 7-19-12 for one night the weekend of 7-6-13. On 6-25-13, I received an email stating they had cancelled my reservation because they had overbooked. I booked the room 11 months in advance because I am taking my dad to the Greenbrier Classic PGA golf tournament. Poor service and management of reservations. Got the run around on why this happened and in the end do not have a room to stay. Not a happy camper.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank escrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    127
    69
    14
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    5
See reviews for
81
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Fayetteville, Pennsylvania
Level 6 Contributor
230 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed June 21, 2013

Only one night (6/17/13). Two couples (separate rooms) and all four of us were very impressed. Rooms were spotless! In-room EarthLink service was a big plus and included. All staff we met were very friendly and seemed eager to help us in any way. Included breakfast was extensive and very good.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dutch1638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2013

A very comfy hotel with fun, bright decor. Very clean. I only have one complaint: the wireless Internet is awful. They have a weak modem, so some rooms get great signal and others get no signal at all. There's a cord in each room for a direct connection, but that doesn't help much if you want to lay in bed and watch movies on your phone, etc.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlvisMinor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, WV
Level 5 Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 2, 2013

Was in Lewisburg for a wedding and booked our stay at the Fairfield Inn for the weekend. Was surprised at how nice the inn was and how clean our room was. Staff was friendly and attentive. Will stay there again when visiting Lewisburg.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cathyinwv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, North Carolina
Level 6 Contributor
129 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 28, 2013

We were in town for a wedding and this hotel was great for what we needed. It is in a very central location for this smaller town and close to the highway. We were able to get a very good deal for this hotel which made it even better! The breakfast was a good, typical hotel breakfast.

Room Tip: Our room was on the first floor and we didn't have any problem with noise.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingPirate13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC Region
Level 5 Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 18, 2013

We value a clean and comfortable room when travelling, especially if our stay will be brief. Most of our experiences with Marriott hotels have been good. Rooms almost always very clean and comfortable, service usually pleasant.
In Lewisburg, however, the service we received was indifferent at best. After checking in we asked about a luggage cart as we did not see any in the usual spots (i.e. lobby/vestibule area). The young women at the counter opined that guests must still have said carts and then resumed their conversation, following this untimely interruption.
While it may not always be possible for hotels to immediately produce luggage carts when requested, it did seem that the lack of concern displayed by these two employees, evidenced an indifference to whatever customer service standards the Marriott chain may provided during their training.
Otherwise the hotel was adequate and up to Marriott standards. The location was close to the Interstate (with all the good and bad implications of such a siting) but tucked far back from the roadway sharing a large expanse of parking lot with some other commercial establishments, none of which were of much interest or appeal,

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OlSloaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 10, 2013

very nice. Great breakfast. Very clean. The staff is very attentive and friendly. Lots of different food nearby. Easy to get to. The only problem we experienced that troubled us from other guest that thought that 3 am was the time to bag doors and talk in the hallway.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arelcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Lewisburg

Property: Fairfield Inn & Suites Lewisburg
Address: 273 Coleman Dr, Lewisburg, WV 24901-9035
Phone Number:
Location: United States > West Virginia > Lewisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Lewisburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Lewisburg 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Lewisburg Hotel Lewisburg
Fairfield Inn And Suites Lewisburg

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