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“Great customer service”

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Holiday Inn Huntington
Ranked #7 of 12 Hotels in Huntington
Reviewed May 20, 2013

My travel agency booked this hotel for me, i had some issues with my travel agency. The hotel was nice enough to go ahead and let me in the room while they worked out issues cuz it was so late. Greatly appreciated it! Awesome location and nice updated rooms! I travelled on business but would travel to this hotel on leisure also!

  • Stayed: May 2013
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Thank Lins211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWVHI, Manager at Holiday Inn Huntington, responded to this reviewResponded May 22, 2013

Thank you for your wonderful review! Our staff is committed to provided service that exceeds your expectations. We understand that many of our guests are tired from a long day of work or travel and are willing to make your check-in process as hassle free as humanly possible.

We appreciate your visit with us and we hope that we continue seeing you more often in the future. I know you just left a few days ago, but we already miss you like crazy!

Remember that you are the HEART of everything we do!

Stay Green!

W. Sizemore
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 - 186 of 262 reviews

Reviewed April 9, 2013

Hotel is centrally located for downtown events and is within walking distance to shops and restaurants. Nice large room, bed was comfortable, and the room and bathroom were clean. Flat screen TV, no HD channels. Nice, large 2 room fitness center with benches and free weights in one room, and cable machines in the other. Exercise bike and treadmills are older but still useful. Nice indoor pool. Staff service was friendly at check in. Breakfast was ok.

  • Stayed: April 2013, traveled on business
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Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Huntington, responded to this reviewResponded April 29, 2013

Dear David A,

Thank you very much for sharing your experience with us. It is most pleasing to know that you found our room accommodations to be comfortable and our location suitably fit your needs. While we are pleased with your good comments, we noticed that you only rated the hotel with 3 stars. Please let us know if we could assist you with anything further.

Again, thanks for the candid feedback and see us again soon!

Regards,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Average hotel--but it is the PERFECT place to stay if you are attending a concert or event at Big Sandy Civic Center which is RIGHT across the street. Also right beside the hotel is a little square with shops/restaurants surrounding a renovated depot. It was so convenient. We walked to Max & Irmas (bar and grill) and ate outside on the second floor overlooking the little square--great for people-watching. Right around the corner is a pretty little park by the Ohio River--just lovely.

Room was clean and just fine. I did have to run down the maid cart though for regular coffee for the in-room coffee maker--then next morning discovered there was no creamer/sugar packets. This is really important if you are a caffeine addict!! At breakfast the coffee was only lukewarm (yes....its all about the coffee!) but the next pot was hot. Had to ask for silverware and the server brought it and laid down loose napkins and silverware in a pile at the end of the table. That was rather odd! However, the food was GREAT!! I guess when you travel a good bit, you notice all the details....like requesting butter on the side (did not get the buffet but ordered from menu) and then having to go get it from the buffet....chased down the server for the check. I would stay here again though....these complaints are minor except for the lack of coffee condiments and the little coffee pods in my room!

Stayed: April 2013, traveled with family
Thank Foamergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Huntington, responded to this reviewResponded July 10, 2013

Dear Foamergirl,

Thank you for taking the time to post your comments. It is pleasing to know that our location was convenient for your visit and the food served during your travel suited your liking. I am sorry to read that you were inconvenienced by the lack of coffee condiments. We take all feedback seriously and welcome the opportunity to improve.

I sincerely hope the next time you are in the area, you give our hotel another try.

Sincerely,

Pam G
Case Manager
IHGCare

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Reviewed April 6, 2013

Rude, unhelpful staff. Worn looking décor and furniture (and this hotel isn't old). Unclean sheets and room. Unclean floors. Stayed here anyway, because all of the other hotels were booked, and we had no where else to go while in the area. The beds, pillows are uncomfortable. Will not stay here again. Not worth the money. If you're looking at this hotel, please stop now. Go check out the Ramada Limited o n 16th street road instead. It's excellent.

  • Stayed: June 2012, traveled with family
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Thank Sunny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Huntington, responded to this reviewResponded April 23, 2013

Dear Sunny M,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept my apologies for falling short of your expectations with the service you received as well as the condition of our facilities. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed April 2, 2013

NO HBO was available during stay based on upgrades with no estimate. Hotel is older which is fine but not updated. Box spring covers are ripped and torn, walls are marked and need repainted and overall decor is outdated.

  • Stayed: April 2013, traveled on business
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Thank Bricktamland7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Huntington, responded to this reviewResponded April 24, 2013

Dear Bricktamland7,

First of all let me thank you for taking time to write your review. My apologies for your disappointment with the condition of our property. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Thank you again for your comments and we all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed March 18, 2013

The Holiday Inn Huntington Civic-Arena is a great place to stay!. My flight arrived late and I was pleased to find out they offered Shuttle Service from the Airport right to the Hotel. Their staff both the front desk as well as shuttle service was very friendly and accommodating. The room was clean, bed was comfortable, good location, great view, friendly staff. What more could you ask for?. I honestly couldn't be happier with the experience and would definitely reccomend the hotel to anyone looking for a place to stay in the Huntington area.

Room Tip: My Room was on the 2nd floor :) no complaints, it was clean, quiet and nice view.
See more room tips
  • Stayed: June 2012, traveled solo
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Thank Alicia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

We stayed at this hotel as we were driving back to Pittsburgh from St. Louis. We received a very warm welcome at check in. The staff here were very friendly. A nice clean and quiet room. The hotel was spotless from what I saw. A great pool area and a super workout area as well. We had no problems here at all.

  • Stayed: March 2013, traveled with family
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Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Huntington

Address: 800 3rd Ave, Huntington, WV 25701-1403
Phone Number:
Location: United States > West Virginia > Huntington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Huntington
Price Range: $117 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Huntington 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Holiday Inn Hotel and Suites is conveniently located in downtown Huntington, West Virginia. It is adjacent to the Big Sandy SuperStore Arena and minutes from the campus of Marshall University. Located beside the hotel is Pullman Square which features Marquee Cinema, Funny Bone Comedy Club, Max and Erma s Restaurant, Five Guys Burgers, and many other restaurants and boutiques. The hotel also offers a full service restaurant and room service available 6:30am to 10am for breakfast and 5pm to 9pm for dinner. The hotel offers a state of the art fitness center and indoor pool. All rooms are equipped with high speed wireless internet, microwave, and refrigerator. The Holiday Inn Hotel and Suites is 12 miles from the Tri-State Airport and does offer complimentary shuttle services to and from the airport with advance reservation. ... more   less 
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Also Known As:
Holiday Inn Huntington Hotel Huntington
Huntington Holiday Inn

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