I had pre-booked this hotel on their website. I normally book a Days Inn or Ramada because of the reputation and service I have received at other hotels in this chain. We got to the hotel early (1pm) and were told to come back at 3pm as they had been booked solid the night before and maids were busy. We came back at 3pm and were told our room STILL wasn't ready so we waited in the lobby. We heard a phone-call come in from a room with a TV that didnt work. They said they'd send someone. However, most of the desk clerks and maintenance guy were getting ready to leave (he said he was leaving so he couldn't do anything until the next day!). The head maid came in with rooms that were ready. While she was inputting into into their system, they guy with the broken TV came in and complained - in person. She said she'd take care of it for him. When he left, she told the manager that she'd just switch a good TV from another room!! (what about the poor sap that gets the room with the bad TV after the switch???) Several people came in to get a room and were told they didnt have any available - booked solid. But one gentleman was told to wait - that they'd have something available a little later (strange if you are booked solid, huh?). They had also told several callers and other people that they were "short" on towels and that if there weren't any in the room, there would be later on. The clerk asked us what we were waiting for (we had only been there 35 mintues and told 3 people what we were there for) and we told her. She said - just wait a few minutes, I'll have some rooms available after I go thru the reservations. I told her "we HAVE a reservation!" She said - oh - and finally gave us our room. When we entered the room we were STUNNED - to say the least. Although the room was clean, it looked like the type of room you'd rent by the hour!!!!! Cheap, sleazy - the furniture was crappy and mis-matched. There were holes in the walls in the bathroom (some from where they had re-attached the shower rod SEVERAL times) and there was no outlet at the vanity because they had put the small refrigerator and microwave there!!! so, you couldnt plug in the hair dryer or the coffee pot except in the outlet down near the floor on the other side of the room!!! My husband went to use the toilet and it backed up!!! We called the front desk and they said they'd send someone to fix it shortly (we had already seen the maintenance man leave). I told them we were going out and would be back in a few hours. Which we did. We came back around 7:30pm and the toilet was STILL backed up!!! We went to the front desk and my husband asked the clerk for a plunger so he could fix it himself. While the clerk was actually looking for a plunger, another man (i'm assuming it was another maintenance guy) asked him what he was doing. He told him and the guy said - i'll go fix it in a "little while". We went back to the room and I attempted to take a shower. I say - attempted. When I turned the water to the "hot" setting, i got barely lukewarm water! So - my shower was virtually a cold shower. not good. We went out to eat and returned to find our toilet fixed BUT - when we tried to lock the security lock above the door handle, it did not engage. It was all twisted and out of alignment. As a matter of fact, we had a very hard time opening the door because the handle was so misaligned!!! (NOT very security concious!!!) The next morning, by accident, I found out that if you turned the bathtub water to "cold" you got HOT WATER! (I'm assuming the pipes were backwards!) So I finally got a hot shower. We went out for the day but, upon our return, our room key didn't work anymore!!!! We had to go back up to the front desk to get another key! My advise on this hotel is to go stay in Barboursville at the Best Western or Hampton Inn. They are MUCH better hotels for the money. If I was in charge of Days Inn, I would be embarrassed to have my name on this hotel!
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