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“bad experience on a much needed rest on the road”

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Microtel Inn & Suites by Wyndham Gassaway/Sutton
Ranked #1 of 1 Hotels in Gassaway
Certificate of Excellence
Williamsport, Pennsylvania
1 review
“bad experience on a much needed rest on the road”
Reviewed February 13, 2014

While traveling through West Virginia on our way home to Pennsylvania we waited too long to get off the road to find a hotel. On a very long stretch of Rte. 79 in the mountains we came upon what looked like a nice hotel up on a hill to the right. As it turned out it was the ONLY hotel on this exit. And the only restaurant(Pizza Hut) & only gas station were at the bottom of this hill. We were tired so we went in to get a room. The price was $86 and with our AAA membership it was $80. In my opinion overpriced for the accommodations! I should have had a clue when the landscaping included these two-foot tall lighted artificial "Christmas" trees around the front. The room had poor lighting unless you count the glaring fluorescent wall to wall lights above the beds with mirrors no less! No table lamps or floor lamps. The TV was an old tube style with not the best picture or reception. There was no coffee maker for a quick morning cup, no small refrigerator to store drinks or something we may have brought with us, no microwave, a very loud exhaust fan in the bathroom, walls thin enough that we could hear the people's conversation in the next room. You would think with a hotel fairly vacant for the most part that they had enough rooms available to space the occupants out in order to avoid this. The staff were very friendly but the accommodations for what looked like a relatively new building were poor and out-dated. So if you are traveling Rte.79 through WV make sure you plan your trip so that you don't have to spend a night in the Sutton/Gassaway Microtel there.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retiredtravelers2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shelly s, Manager at Microtel Inn & Suites by Wyndham Gassaway/Sutton, responded to this review, February 16, 2014
Thank you for staying with us. I apologize that your stay did not meet your expectations. I would like to let you know that we do have guest rooms that have kitchenettes which include a microwave, refrigerator, and a coffee pot so they next time you stay with us please let the front desk know you would like a room with these accommodations. If you do not want to pay the extra few dollars for this type of room there is a microwave and fresh coffee in the lobby area available for our guests 24 hours a day / 7 days a week. Hope you have a great day!
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506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Jeffersonville
1 review
Reviewed January 8, 2014

really nice hotel the rooms are small but furnished well plenty of towels nice tv comfy bed very clean facility

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Edward T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shelly s, General Manager at Microtel Inn & Suites by Wyndham Gassaway/Sutton, responded to this review, January 10, 2014
Thank you for staying with us. We hope when you are passing through in the future you make us one of your destinations. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorktown
1 review
Reviewed January 6, 2014

The rooms were clean/ It was nice on arriving on Dec 26 to have cookies in the lobby. We were travelling with our grandchildren so it was nice to have breakfast on Sunday, but disappointed on the other mornings.I filled out the Rewards card at the checkin desk and asked that both nights be credited, but am not sure if anything happened. Have not had any feedback.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
james h, Manager at Microtel Inn & Suites by Wyndham Gassaway/Sutton, responded to this review, June 6, 2014
I am pleased to hear that your stay was pleasant here at Microtel Inn and Suites!
When you sign up for Wyndham rewards, you should receive an email with in a day or so.
We hope to see you again in the future; you can get more cookies!

Thanks again,
James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, ON
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2014 via mobile

We stayed in this hotel while traveling south and needed a stop along the highway
The location on the mountain provides nice view in the morning to the east.
Hotel looks quite new and very suitable for families.
We found the place clean and comfortable for our overnight sleep.
Basic breakfast was included in our room rate and helped us start the day in a positive way.
Staff at front desk was friendly and provided information for the questions we had about the area.
If you are looking for a very basic clean place for overnight sleep at a very reasonable rate, this is the place.

Stayed December 2013, traveled with family
Helpful?
Thank Hagay_Marian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
james h, Manager at Microtel Inn & Suites by Wyndham Gassaway/Sutton, responded to this review, June 6, 2014
I am pleased to hear that you enjoyed your stay here!
We hope to see you again so that you can ,again, enjoy the view.

Thank you,
James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Gassaway/Sutton

Property: Microtel Inn & Suites by Wyndham Gassaway/Sutton
Address: 115 Reston Pl, Gassaway, WV 26624-9356
Phone Number:
Location: United States > West Virginia > Gassaway
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Gassaway
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Gassaway/Sutton 2*
Number of rooms: 74
Reservation Options:
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Also Known As:
Microtel Inn And Suites Sutton/Gassaway
Microtel Inn & Suites Sutton/Gassaway Hotel Gassaway
Microtel Gassaway
Gassaway Microtel

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