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“Great hotel, great value”

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Wyndham Garden Cross Lanes Charleston
Ranked #2 of 4 Hotels in Cross Lanes
Morgantown, West Virginia
Level Contributor
162 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Great hotel, great value”
Reviewed July 25, 2013

Stayed here for a weekend away. Have stayed here before and have never been disappointed. The hotel features clean rooms, a good continental breakfast , nice indoor pool and hot tub with waterfall. It offers shuttle service in the evenings to the Mardi Gras Casino up the road which is handy . They have been doing remodeling and the place is really nice. Only complaint there is not an elevator so if you are staying upstairs you must take the stairs.
Good value and located a short drive to Charleston , WV the capitol city and about a half hour from Huntington, WV.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review, August 4, 2013
Thank you for your loyalty to our property. Your comments are appreciated. Great news, the new elevator will be finished in 3 weeks. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Cornelius, North Carolina
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 21, 2013

With all the competition, this place really needs to step up its game to get a better than average rating from this reviewer. Our first impression here was formed with not-so-friendly and matter-of-fact Monet at the front desk. I've been in customer service 10 years and have never been so condescending or aloof. In addition, this hotel is a strange labyrinth. We were given keys and told bluntly to use door "D" and use code "1234" and that our room was "123" (for illustration's sake). Would you know what that means? Me neither. Our friendly clerk didn't provide directions, and there were no building maps to be found. The room was average, the rate higher than it should be. I don't care if they can match prices, so can Walmart but I don't shop there based on principal. I wouldn't stay here again on principal: they need to train employees like Monet to be friendlier and more respectful to their guests.

Stayed July 2013, traveled as a couple
Helpful?
Thank R G B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review, July 22, 2013
Thank you for your comments. We will use them to provide better than outstanding service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windy City
1 review
Reviewed July 20, 2013

Loved this Comfort Inn outside of Charleston on beautiful highway drive with gorgeous setting in mountains, pools (indoor and out) and super service from Sandie in breakfast room. Nearby restaurants as well as bar in the motel allowed us to enjoy a relaxing and scenic evening and the kids got to play and slept like babies.

Bill and family.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highwaybound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review, July 22, 2013
Thank you for your comments detailing the observations of the beauty our property and this area has to offer. It's nice to know you all enjoyed relaxing and we welcome you back to our area soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wake Forest, North Carolina
Level Contributor
221 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed July 18, 2013

Halls smelled kind of dank. Then, so did the room. Was already aggravated that there was no elevator and we had a bunch of stuff to drag up the stairs. So, went across the street to TGI Fridays to grab a bite and, well, it smelled like a dumpster too - yes, all 3 of us agreed. Weird I know, was starting to think I was just cranky, or had nose problems ;). So, now being fairly convinced that this area was just the pits, we checked out (full refund, thanks to the nice gal), got in the car, and headed to Beckley where we'd enjoyed previously, very glad we did too.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jboynsteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review, July 22, 2013
Thank you for your feedback. I hope that you will stay with us again to give us an opportunity to gain your confidence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okolona, Mississippi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2013

My husband and I were traveling from Pittsburgh to Mississippi and stopped because we were tired of driving. We were both a little hesitant at first (but we always are when we stay at an unfamiliar hotel.) What a delightful surprise we had! The rooms were very clean. The employees were helpful, courteous, and friendly. Breakfast was a plus as we headed out to finish our trip.
We would definitely stay there again if we were in the area.
Great job Comfort Inn!
Suzanne M

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzanne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review, July 23, 2013
We are delighted your enjoyed your stay with us. Please come visit with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, Florida
1 review
Reviewed July 14, 2013

This is the second year we have stayed at this motel. My husband and I travel from Florida to our summer home in W VA every year and we always stop at a hotel in cross lanes to relax and refresh before heading to our cabin. We have found this hotel to be the best in hospitality, atmosphere and friendliness. Cindy Bagwell and the staff are to be commended for making the Comfort Inn feel like a home away from home. The rooms are clean, they are pet friendly, the pool and hot tub are top notch and the morning breakfast is fantastic. The price is very fair. We have paid almost the same in other hotels that did not even serve breakfast! We have found a new hotel to stay in on our trips now at the Comfort Inn in Cross Lanes. I will be booking our reservations as we travel from state to state through the choicehotels.com sight from now on. Thankyou Cindy and team for a great experience in hotel stays! See you on the next trip!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review, July 23, 2013
We appreciate the wonderful words of kindness express about our hotel and staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 14, 2013 via mobile

We stayed there last night. The desk clerks were amazing. They couldn't do enough for us. The room was beautiful. Everything was sparkling clean. The indoor pool is amazing. They also have a bar there that looked like fun. I would have given them 5 stars if I could. We travel that direction several times a year. We will return there.

Stayed July 2013, traveled as a couple
Helpful?
Thank Vicki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review, July 23, 2013
Thank you very kindly for your awesome comments. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Cross Lanes Charleston

Property: Wyndham Garden Cross Lanes Charleston
Address: 102 Racer Dr, Cross Lanes, WV 25313-1472 (Formerly Comfort Inn Charleston)
Phone Number:
Location: United States > West Virginia > Cross Lanes
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Cross Lanes
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wyndham Garden Cross Lanes Charleston 2.5*
Number of rooms: 136
Official Description (provided by the hotel):
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 136 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Garden Grille our full service restaurant just off our large lobby with fireplace. Breakfast buffet available. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, and a Picnic Area with grill . From the moment you arrive at Wyndham Garden, we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn

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