Avoid Room #210 at all costs. The room placement is directly above the automatic front doors and the sound of the doors opening and closing is extremely loud and irritating. This hotel has an on site popular lounge that is open until the wee hours of the morning. With the casino next door, this lounge is very active and the door below room #210 is the entrance to the lounge as well as the hotel. To be able to sleep at all, we had to dig around in our suitcases to find earplugs. We could still hear it but it was tolerable.
Once we realized what the problem was, we had already unpacked and settled in for the night and were just too tired to request another room. The woman at the front desk upon arrival didn't seem to be in the mood to hear from us anyway.
The next morning, we met the Hotel Manager and she was quite apologetic for our problems. She promised resolution satisfactory to us however, we have yet to receive our compensation or any contact from her after 5 weeks.
The hotel is undergoing major renovations and was overall very nice. Room was small but clean and well maintained. It just shouldn't be a guest room!!
- Official Description (provided by the hotel):
- Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 136 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Garden Grille our full service restaurant just off our large lobby with fireplace. Breakfast buffet available. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, and a Picnic Area with grill . From the moment you arrive at Wyndham Garden, we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more less
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- Also Known As:
- Comfort Inn Charleston Wv Hotel Cross Lanes
- Comfort Inn Cross Lanes
- Cross Lanes Comfort Inn