During my 2 night stay I found the staff to be professional, friendly, helpful, problem solvers, interested, diligent, and certainly rank at the top of the list of my staff friendly hotels.
I found the HOTEL LACKING. The beds were UNcomfortable. The sink water pressure was very LOW & did not drain well. The shower never did heat up although it was 1:00am. The soda machines were labeled out of order and empty - probably because they wanted you to order from the front desk. The furnishings were clean but dated. The hallways were dark and somewhat confusing. The parking was overcrowded with commercial vehicles. The first night there I only saw men in the hallways and no women or families.
I found myself uncomfortable with the configuration of the hotel building itself - it was extremely long with the front desk at one extreme end. Consequently, when I was relegated to the other extreme end of the hotel, I was a tad spooked. The parking lot was not well lit and it was situated on a hill on a curve so that it was very isolated. Combined with the steep hill down to the interstate and the abundance of commercial vehicles - it was not favorable to me. I don't know why they would - knowing I was traveling alone - put me at so far a distance from the front desk. A little bit of thinking could have diverted that. Thanks to the staff - but the hotel itself would score a D.
- Official Description (provided by the hotel):
- Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 136 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Garden Grille our full service restaurant just off our large lobby with fireplace. Breakfast buffet available. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, and a Picnic Area with grill . From the moment you arrive at Wyndham Garden, we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more less
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- Also Known As:
- Comfort Inn Charleston Wv Hotel Cross Lanes
- Comfort Inn Cross Lanes
- Cross Lanes Comfort Inn