My family and I just stayed at this hotel for 3 nights. Overall, it was a pretty good stay.
Pros: The room appeared to be pretty clean. The bathroom was very nice and clean. The breakfast was excellent! The manager was VERY helpful. She was a tall, African American lady, I did not catch her name. There was a mix up with my reservations, and she did everything she could to make it right.
Cons: I called on the morning of arrival to see if we could check in early. The desk clerk, Tracy, assured me that a room was ready and we could get in. I had requested a room on the first floor (because as of now, the hotel does not have elevators, but they will be getting one) and a refrigerator and microwave in our room. I asked if the room that was ready met my requests, and she said yes. We showed up fifteen minutes later, and she says she has no rooms ready. At this point, the manager stepped in and was very helpful. We ended up being able to check in early into a room on the first floor, but we still had not refrigerator and microwave. Another con, although the carpet was vacuumed, it was FILTHY!!! My children's socks told the story. The carpet was dark, so you can not tell from the naked eye. In addition, the beds were pretty hard, but oddly enough, I was still able to sleep ok.
I would stay at this hotel again. I would just like to see a little better customer service, and the carpet cleaned.
- Official Description (provided by the hotel):
- Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 136 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Garden Grille our full service restaurant just off our large lobby with fireplace. Breakfast buffet available. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, and a Picnic Area with grill . From the moment you arrive at Wyndham Garden, we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more less
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- Also Known As:
- Comfort Inn Charleston Wv Hotel Cross Lanes
- Comfort Inn Cross Lanes
- Cross Lanes Comfort Inn