Check in was a little abrupt with a lack of personality and with no conversation. Asking about breakfast, check out time and how to get a taxi in the morning to the airport looked like it was a stretch by the person that checked me in especially when I didn't know the area. Not the best impression.
Room was lovely, spacious with all the amenities for a nights stay or longer. Room was clean to a standard which is manageable such as clean bed, bathroom and towels. But room hasn't had a deep clean in a couple of weeks as dust galore was present on some of the fixtures. Could hear a little traffic from the road behind but it didn't keep me awake or bother me and it did quieter through the night.
On check out Brenda (think that was her name) was the complete opposite of check in person - Lovely, warm and helpful along with the guy doing breakfast and the general manager whom I spoke to. I'm glad Brenda was the lasting impression of this hotel.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more less
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- Also Known As:
- Holiday Inn Express Charleston South Hotel Charleston
- Comfort Suites Charleston
- Charleston Comfort Suites