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“Good Value” 5 of 5 stars
Review of Holiday Inn Express Charleston/Kanawha City

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Holiday Inn Express Charleston/Kanawha City
Ranked #13 of 24 Hotels in Charleston
Hastings, Michigan
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Good Value”
5 of 5 stars Reviewed March 28, 2013

Other than the front desk person who checked us in and was very short with questions that we asked - questions that should have been answered without us asking her. Such as internet password, breakfast hours, where our room was, etc. We were very happy with our stay. A front desk person with a helpful smile would put this establishment over the top!!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 711Gail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    24
    47
    31
    12
    5
See reviews for
45
23
11
31
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Stratford, Canada
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 24, 2013

Lovely room, however the layout is strange, the vanity area was just inside the front door so in full view of the rest of the room so no privacy and I could not get ready in the morning without disturbing my wife. The toilet and tub/shower were behind a door that you had to squeeze iand contort yourself in order to close the door. There was a nice sitting area and WiFi was free. The beds were comfortable.The hotel backed up to a hill with the highway above which made it quite noisy. The staff and service was terrific, the breakfast was plentiful and tasty but my eggs were lukewarm. We were only staying one night, so we did not use the pool or hot tub, but it looked good. There was a problem with the hot water but that was unforseeable and I did not fault it for that. Very expensive for a Holiday Inn Express but very comfortable.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jts1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flint, Michigan
Level Contributor
123 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed March 1, 2013

We had a room with 2 beds, we were told all the rooms with more than one bed were on the back side of the building-facing the expressway. We had requested a room in the front of the building but were told those only have one bed. So long story short we stayed in the back side of building next to expressway. No problem, yes you could hear a truck go pass if you listened. My wife is a light sleeper and she had no problem. As for the building it was clean, hot tub & pool plus workout room.Front desk was friendly and helpful, our room-clean and beds were comfortable. The breakfast was good. Location was OK it is about 5 miles from civic center,shopping mall.

Room Tip: Rooms on the back of building face the freeway.Didn't affect us but the choice is yours
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank daylate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
7 reviews
5 hotel reviews
2 of 5 stars Reviewed January 16, 2013

I stayed at this hotel on January 10, 2013. I often pick Holiday Inn Express because most of them are newer and cleaner than other hotels. This hotel was clean enough but had a weird room layout where the bathroom sink was in the entry in front of the front door. This made taking a shower, shaving, etc. very awkward. The room also seemed thin,, distance between headboard and oposite wall seemed tiny and claustrophobic. Whoever made this room layout is FIRED!!
I was charged the TOP rate of $119.00 for my stay here.
The lady at the front desk was very nice though.
I would not recommend this hotel.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank russ m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, January 29, 2013
Dear russ m,

We appreciate you taking the time to write a review of our hotel. We are happy you found the rooms clean. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am truly sorry our hotel did not live up to your expectations especially with the room layout. I assure you the feedback will be reviewed and most certainly forwarded to the appropriate departments for possible improvement and upgrades.

I appreciate your loyalty and I hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Charleston hotels

1 review
3 of 5 stars Reviewed December 26, 2012

The place I chose to have my sons birthday party fell through, so in a last ditch effort to find another place that would be suitable for all of my guests, I looked into renting the conference room for 2 hours.
They flat out refused, and said that I had to rent it for the whole day (and that was over $200 or $250, dont remember). I asked them since it was the following day, and they had no other "renters", would they let me rent for the 2 hours for the price of a room (approximately $140 for 2 hours isn't a bad deal for them). They still said no, they'd rather have it empty. That made no sense in my opinion. They also refused to let me rent one of their biggest rooms for a toddler birthday party with 7 guests. Other hotels do it, and I think they should look into it also.

  • Stayed August 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank TravelingMommy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review, January 7, 2013
Dear TravelingMommy3,

Thank you for choosing Holiday Inn Express Charleston South as your hotel preference. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 22, 2012

We stay at this hotel every year around this time. The people are pleasant and did give us a room where we asked. The hotel has been upgraded with larger tv, nice bed, etc. The picture on the TV was pure snow however and the traffic noise from the overhead highway rumbled all night.I would recommend a room mid hotel. We usually get a room near the end so we can move the car contents easily into the room on a cart...but the side door would not allow entry due to a low battery? breakfast was fine.

Room Tip: stay mid hotel in the front
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Touroften
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 5, 2012

We stayed at this hotel last weekend and they accused us of having a dog in the room???? They then charged us an additonal $400 on our card! When we called management they said they could not do anything and the General Manager hung up on me. We had to file a police report for charging our credit card!!! Stay away from these criminals No wonder they are in a law suit for killing a guest and injuring over 10 others because of not installing CO2 detectors. The City should shut this Hotel down!!

  • Stayed December 2012, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Steve Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston/Kanawha City

Property: Holiday Inn Express Charleston/Kanawha City
Address: 107 Alex Ln, Charleston, WV 25304-2971 (Formerly Comfort Suites Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 24 Hotels in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston/Kanawha City 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites

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