We stayed here on the drive from Ilinois to US Open. Found used tissues behind the night stand, TV remote did not work and had to be replaced, floors not properly vacuumed, and worst of all- In the morning, the toilet did not flush properly!!! Because we had to get dressed and on the road, we could not wait for the hotel to send someone to fix it. We had to use the toilets in the public restrooms in the hall. Those bathrooms had not been cleaned from the day before. Dirty dirty dirty. We really were not happy at this hotel. On the good side, the ladies at the front desk were helpful and apologetic and offered to a dd points to my Club Carlson account by way of apology.
The hotel was fully booked due to events in town. Prices had been jacked up and cost of suite was way too high for that room- especially with all the issues we encountered. Breakfast area was stocked and clean. It was just the room that made us unhappy . Doubt that we'd stay here again.More
- Free Wifi