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“Great place to stay for a break” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Charleston South

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Country Inn & Suites By Carlson, Charleston South
Ranked #4 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
Chambersburg, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to stay for a break”
5 of 5 bubbles Reviewed July 10, 2013

stayed here on July 3rd and July 6th as a halfway point for a long drive to Kentucky. We stayed in a King Suite, room 316 and Room 108. Both were clean and comfortable. The rooms are recently renovated and smelled new. The King bed in both of them were so comfy that I wish I would have been able to stay longer to enjoy the beds longer. Breakfast in the mornings was excellent, great selection of foods and nice display, always kept filled never lacked for anything. Check-in and check-out were a breeze. No complaints and I would stay here again on another trip to Kentucky.

Room Tip: Room 108 is near the pool area, a little noisy and the pool closes at midnight, so if you want sleep...
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 3trip1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
    156
    99
    46
    23
    7
See reviews for
150
84
17
51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Alderson
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

My mother is in CAMC in grave condition, after sitting with her, the Country Inn and Suites was a very nice place to rest and unwind, very nice, clean and spacious room (king suite), the staff was very friendly and showed sincere concern, the breakfast buffet was nice and tasty...no complaints at all, would recommend to everyone and will definitely stay again. Thank you to a great hotel and friendly staff...you made me feel home.

Room Tip: King suites are spacious, clean and well worth the price
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  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Ohio
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Stopped here both on our way to Virginia and on our way home. Even though they were effort to help you out. They were super friendly and the pool was great for our grandchildren after a long day in the car. Hot Tub was perfect.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathy270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flushing
Level Contributor
217 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Our visit in May 2013 found to our surprise the entire hotel was being remodeled. We were located on the 3rd floor which we think was already refurbished. Everything was nice and clean. If you don't mind a little dust and noise during the daytime all went well. Their free breakfast was up to their usual standards. When the renovations are complete it will be a nice place to spend the night.

Room Tip: 3rd floor is the only one available at this time
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dale L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metamora, Illinois
Level Contributor
3 reviews
3 hotel reviews
1 of 5 bubbles Reviewed April 13, 2013

We were coming back from a army graduation and wanted to sight see in Charleston WV and decided to stay here as this was the only room left in the area. First problem is if you pay by cash you have to put 150.00 down and also a credit card hold so you will have to front almost 300.00 for a room that is only worth 50.00. They are under construction so the hotel is very messy and dirty. The hot tub was very cold like getting into a cold bath and need a lot of repair. Office staff very rude also. Felt discriminated against since I wanted to pay cash and not by a credit card. Stay away from this hotel its is bad news.

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank turtle7049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Charleston South, responded to this review, April 23, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Please reach out to any of our employees directly should you have any concerns during or after your next stay. Thank you again for your valuable feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairborn, Ohio
Level Contributor
374 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

We found this Country Inn to be clean and well maintained. The room had a microwave, refrig and large screen TV. The bathroom was very large. The heating/cooling unit was great! It had actual temperature settings and the fan had a pleasant noise level. The breakfast was hot and the dining area was clean.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank OldBoyScoutFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review, April 17, 2013
Dear Valued Customer,
Thank you for taking time to write your review about your stay at our hotel. I am Glad to hear you enjoyed your stay with us. We hope you can visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Level Contributor
329 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
3 of 5 bubbles Reviewed March 12, 2013

This property is clean and well kept. It is 12 years old, and began renovation March 4. Hopefully this will mean improved sleep quality from new mattresses and improved selections in the breakfast area. We have stayed at several Country Inns. This one is very quiet, and in a good location. The renovation will only help.

Room Tip: Odd numbered rooms are on the quiet side of the building way from the highway! so ask for availabili...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MSUmindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Front Office Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review, April 6, 2013
Dear Valued Guest,

I am sorry to hear you found the beds uncomfortable during your stay and you had issues with our breakfast. We are replacing our mattresses during our renovations. We are also hoping with the new kitchen our breakfast will meet with our guest approval. We hope to see you again in the future.


JerriAnn
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Charleston South

Property: Country Inn & Suites By Carlson, Charleston South
Address: 105 Alex Lane, Charleston, WV 25304
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Charleston
#2 Business Hotel in Charleston
#8 Family Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Charleston South 3*
Number of rooms: 64
Official Description (provided by the hotel):
Come stay with us in the mountains! Our hotel is located in the beautiful capitol city of West Virginia. We have available numerous outdoor activities such as snow skiing, white water rafting, golfing and biking trails.Within one block of our hotel are many choices of restaurants, bowling and malls. We are also close to the Governor's Mansion, Appalachian Power ball park, WV Cultural Center, and The Clay Center for the Arts. ... more   less 
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Also Known As:
Country Inn And Suites Charleston-South
Country Inn & Suites Charleston-South Hotel Charleston
Charleston Country Inn

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