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“Not the best in Charleston”

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Residence Inn Charleston
Ranked #10 of 23 Hotels in Charleston
Certificate of Excellence
Home in WV,SC,TN
Level 4 Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Not the best in Charleston”
Reviewed July 7, 2009

I chose the Residence Inn due to the Embassy Suites in downtown Charleston was booked. Even though I had never stayed at any hotel that wasn’t downtown, I decided to give this one a try since I was flying out of Yeager Airport to begin with. Although the Residence Inn was nice, it did not meet my expectations. I did not feel that this hotel emphasized enough on cleanliness. In my suite, the trash bin in the kitchen was left full, there were apparent beverage rings on the night stand in one bedroom, and the toilet was left dirty in one bathroom. I feel that these problems should have never occurred in a hotel chain as respected as Marriott.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zachmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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208 reviews from our community

Traveler rating
    97
    78
    18
    11
    4
See reviews for
97
48
5
42
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Raleigh, NC
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 6, 2008

Though not a resort or high-end hotel, it's very comfortable, well-kept, and clean. The free breakfast was very good. We'd highly recommend it for a Charleston stayover. One bit of advice... If you're looking for places to dine out around Charleston, stay away from the Charleston Town Center Mall food court. The food at every vendor looked absolutely disgusting.

  • Liked — Clean, good breakfast
  • Disliked — No good restaurants close by
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Triangle123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Level 6 Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 10, 2008

An excellent hotel, with nice rooms and superb breakfast.

Nice location and friendly staff.

Only problem is thin walls, some broken items (such as curtains) and noisy guests. Also hot tub not working, and front desk understaffed.

Also: no king-size beds available at all.

  • Liked — Food
  • Disliked — Noisy, no king-size beds
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank piet10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goleta, California
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 13, 2008

We stayed here recently while visiting my sister who lives in Charleston. In addition, we have stayed at this hotel EVERY Thanksgiving for at least the past five years--perhaps longer.

This is among the nicest hotels I've stayed in anywhere in the world.

They keep the place spotlessly clean. The rooms are spacious. The staff is friendly.

The breakfast (included) is a true full breakfast--not the "contintental" thing (cold cereal and stale danishes) that you get elsewhere. Instead, you get at least two or three choices of hot entree (e.g scrambled eggs or omelets, pancakes, french toast, home friends, etc. --- exact menu depends on the day).

I can state that every one of these aspects of the hotel has been consistently excellent over a period of several years, suggesting excellent management.

  • Liked — Cleanliness
  • Disliked — There is nothing I didn't like!
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank PhillC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, KY
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 8, 2008

We stayed here while returning by car from the Outer Banks. The hotel seemed fairly new and was reasonably well kept. We were originally given a room overlooking the pool, which was busy with a number of guests so it was noisy. When we realized this, we went back and asked to be moved to a room on the other side of the building. They were very accommodating and pleasant. The free Sunday paper at breakfast was a nice touch.

Most of our issues were relatively minor, but after a very tiring day of driving they added up. The queen bed was not comfortable, more foamlike than springs. There were no linens in the room for the sofabed. The front desk clerk said she would bring them up, we waited 30 minutes, then went down to the front desk to get them ourselves.

There was no wastebasket in the bathroom or near the desk, in fact we searched all over the entire suite before we could find even one (it was hidden in the cabinet under the kitchenette sink). No drinking cups in the bathroom, we had to use a coffee mug.

The breakfast buffet was actually quite good, but there were strange annoyances like no toaster, no regular milk for coffee unless you opened an individual carton, and a juice dispenser where the spout was hidden so you had to guess where to hold your cup (or get your hand wet). These are everyday things that it should not be hard to stay on top of.

Stayed June 2008
Helpful?
Thank RoadTripTrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Illinois
Level 5 Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed June 3, 2008

The Residence Inn Charleston is a great place to stay for a weekend, or an extended stay. I stayed here for one week of a several month extended stay for my husband. The hotel staff is very friendly and willing to help with any request. A couple of notes:

1) The hotel website does not list that there is a guest laundry center- there is. There are 3 washers and 3 dryers, each load is $1.00. Great for extended stay guests.

2) The hotel has a great breakfast. Each morning a different HOT entree is available. The manager's reception in the evening offers light snacks to hamburgers and hotdogs depending on the evening.

3) This hotel is basically on top of a hill in the midst of an business park. The location is fine, but there are no services within walking distance. A car would be required or one would need to take a taxi everywhere.

4) The studio suite had a mini kitchen (no oven) with all utensils, cooking equipment and dishes. Very handy for light meals in the room.

5) There is no WI Fi in the room, but there is high speed access. There is wireless access in the lobby and breakfast area.

6) Nice pool and sport court area. The hot tub was closed for maintenance when we were there, so call hotel before if this is important to you.

7) There is a nice area with two barbecue grills and outdoor dining area.

Over all great hotel- I would highly recommend.

  • Liked — Clean hotel, friendly staff
  • Disliked — No outdoor area for walking for exercise (no sidewalks/streetlights)
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank TSUAGD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, AK
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 29, 2008

The Residence Inn Charleston is a great place to stay. It is a bit spendy but you get what you pay for and this was an extremely comfortable room. I forgot to take pictures so I'll walk you through verbally. As you enter the room, a desk is directly in front of you with chair and internet access. To the left was a full kitchen with pots and pans, dishes, full size refrigerator, microwave. On the other side of the desk was a couch, chair, tv. To the left was a king size (and very comfortable!) bed, two night stands, alarm clock. A short hallway with vanity and closet led to the large bath. Everything was clean and comfortable. The room had large windows in both the bed and living area that viewed out into a flower garden. A complimentary continental style breakfast was included in the large dining room. A business area was included for folks needing access to a computer or printer. The front desk sold drinks and tv dinners.

The upside of the location is it's just a couple miles from the Airport and it's up on the hill in a business distict that is VERY quiet at night.

The downside of the location is that there is no nearby restaurant- you have to drive into downtown Charleston to eat out, but that's not very far.

  • Liked — Quiet, spacious, comfortable
  • Disliked — The distance to a restaurant
  • Stayed April 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank DenaK33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Charleston

Property: Residence Inn Charleston
Address: 200 Hotel Cir, Charleston, WV 25311-1267
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Charleston 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Residence Inn Charleston Hotel Charleston
Charleston Residence Inn

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