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“Amazing customer service!”

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Charleston Capitol Hotel
Ranked #16 of 23 Hotels in Charleston
Reviewed August 28, 2013

My mother stays at this hotel when she gets her chemotherapy treatments at the nearby hospital. The staff there welcomes her with get well cards and treat her like royalty when she is staying there. I have never experienced better customer service in my 39 years on this earth. There is nearby shopping, theaters, and good places to eat. The rooms are very clean and comfortable. The breakfast there is very good and the servers are very helpful. By far the best hotel that I've been to ever!

  • Stayed: August 2013, traveled with family
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Thank Brandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this reviewResponded August 29, 2013

Brandy, thanks so much for the great review. We strive to treat every guest that walks through our doors with the best customer service. I will be sure to share your comments with our entire staff. We wish your mother the best and hope she has a speedy recovery.

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113 - 119 of 217 reviews

Reviewed August 23, 2013

The Fairfield Inn in Charleston WV was a great stay by far! The staff treated me with respect and catered my every request promptly. Location of the hotel in relation to my work was ridiculously close and accomodating. I'd definately stay here again in the futrue.

Room Tip: 8th Floor!!
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  • Stayed: June 2013, traveled on business
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1  Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this reviewResponded August 26, 2013

Gary R, thanks so much for taking the time out of your busy schedule to give us the great review. We are glad you enjoyed the convenient location and that our staff was able to meet your every request. We look forward to serving you again during your next visit to Charleston.

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Reviewed August 22, 2013

We called from the road in Ohio, on our way to Charleston to find a place to stay for one night.
Bobby answered the phone and was very helpful/polite/professional. She gave us information on the best discount rate (Federal /AAA/AARP) and clear directions to the hotel. Once there, she pleasantly checked us in. I happened to mention that though we were with children, it was my wife/my anniversary.

When we got our extra bedding sent to the room, low and behold there was a “Happy Anniversary” card from Bobby and Sherry. THAT CARD MADE OUR WEEK! It is nice to know that thoughtful people and staff still exist. We found it in WV in Charleston at the Fairfield Inn. Dave and Jori and kids.

  • Stayed: August 2013, traveled with family
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1  Thank Dave N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this reviewResponded August 26, 2013

Dave N, thank you so much for the great review. We always strive to provide the best customer service to every guest that walks through our doors. We are glad your family chose to stay with us during your anniversary trip. We hope you can return to Charleston in the future and we look forward to serving you again.

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Reviewed August 18, 2013

This hotel is very clean. I booked 3 rooms to accomodate my family. All of the rooms were very nice. The rooms with double beds had excellent beds. The king room was a different story. The bed was the worst I've ever had at any hotel, anywhere, period. Words can't begin to describe how bad the king mattress was. I alerted the front desk staff person the next morning, but she didn't seem too concerned about my lack of sleep due to a lousy bed. Even though the bed was terrible, i still give the hotel a "very good" because the other beds were really good, the hotel is very clean, the breakfast was very good for a hotel in this price range, and the pool and hot tub were great. I would stay here again, but would check out the mattress as soon as I entered the room, and be ready to ask for a different room if needed.

Room Tip: The king bed we had was worse than a hammock. Stay in a room with 2 beds.
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  • Stayed: August 2013, traveled with family
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Thank buckeyetraveler75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this reviewResponded August 19, 2013

Buckeyetraveler75, thank you for taking the time to write a review about our hotel. I apologize that your king size bed was not comfortable and that the front desk clerk did not offer to move you to another room. I hope the next time you are in Charleston, you will give us a chance to serve you again. Please call me directly the next time you need hotel accommodations in Charleston and I will assure you a better nights sleep. Again, thanks for the good review!

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Reviewed August 11, 2013 via mobile

After reviewing hotels in this area I thought about just staying in my car. But this hotel was nothing like the reviews. Yes it's a strange location and the elevators are small. But it's a small hotel in Charleston WV so it's not gonna be The Ritz. But it was very clean, the staff was very nice, and the breakfast was good. We were in town for a wedding and needed our rooms early and they let us have two rooms right away. Everyone that worked there was very friendly and helpful.

  • Stayed: August 2013
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Thank Allier53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this reviewResponded August 12, 2013

Allier53, thank you so much for your response. I am glad you enjoyed your stay and that we were able to get you checked in early, as you requested. it is always nice to hear how friendly and accommodating our staff is here at the Fairfield Inn. We appreciate your business and look forward to serving you again in the future.

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Reviewed July 13, 2013

This hotel was not well kept. The first room they gave us was next to the trash dumpster. The room smelled of rubbish. We asked them to move us to another room and they did to another area that smelled like cigarette smoke. I thought the Marriott hotels were all smoke free facilities. This one obviously did not get the memo. Did not sleep all night!!! The noises from the elevator (I think) kept me up!! The hot tub was very dirty.

There was no ink for the printer and when we asked they said they have ordered it and it would arrive in a day or so. WHAT? Say it with me STAPLES! I would never stay there again.

The staff was very polite and friendly. The breakfast was nice.

  • Stayed: July 2013, traveled with family
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1  Thank PS880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

Agree with other reviewers, property is older, tired looking. But room was clean (except for the coffee pot), quiet and the bed was comfortable. The outlets on the desk lamp didn't work at all so not near enough readily accessible plug-ins for all the electronics. There were lots of TV stations to choose from. Staff were polite and helpful, especially at breakfast. Location was convenient to downtown, easy walk to several good restaurants. If you overlook the age of the furniture and finishes, it's not a bad place to get a good nights sleep. The price was very reasonable, especially compared to other hotels in the area.

  • Stayed: July 2013, traveled on business
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Thank Focused77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Capitol Hotel

Address: 1000 Washington St E, Charleston, WV 25301-1711 (Formerly Fairfield Inn Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 23 Hotels in Charleston
Price Range: $65 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Charleston Capitol Hotel 2.5*
Number of rooms: 136
Official Description (provided by the hotel):
CHARLESTON TRANSFORMATION We are excited to announce that the Charleston Capitol Hotel is currently being renovated to enhance the experience of all our guests. Please note that most of the renovations will be out of the guests view through some public areas and the utmost efforts will be made to limit the amount of noise or any disruption during the construction. We thank you in advance for your understanding and cooperation during this time while enhancements are being made. WELCOME TO CHARLESTON CAPITOL HOTEL Charleston Capitol is conveniently located in the beautiful city of Charleston, WV, situated across from the Clay Center for the Arts and Sciences, just a mile from the State Capitol Building, walking distance to Downtown, Civic Center and Town Center Mall. We offer a unique hotel experience with comfort and courteous service for both business and vacation travelers. At Charleston, we have business services and high-speed Internet access in the lobby and complimentary Wi-Fi access in the guest rooms, along with complimentary parking for hotel guests. AMENITIES Charleston Capitol Hotel has a spa tub, a 24-hour fitness center, and a seasonal outdoor pool. Complimentary wireless Internet access is available in public areas. Additional amenities include dry cleaning/laundry services and a safe deposit box at the front desk. Complimentary self parking is available on-site for guests. 24-hour fitness facilities 24-hour front desk Air conditioning Cable TV service Coffee/tea maker Connecting/adjoining rooms available Daily housekeeping Desk Dry cleaning/laundry service Free cribs/infant beds Free local calls Free long-distance calls Free newspaper Free self parking Free toiletries ACCOMMODATIONS The 136 air-conditioned guestrooms at Charleston Capitol Hotel include complimentary newspapers and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with cable channels. All accommodations provide desks and phones; local calls are free of charge (restrictions may apply). Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. In addition, amenities available on request include refrigerators and microwaves. Housekeeping is offered daily. ... more   less 
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Also Known As:
Fairfield Inn Charleston Hotel Charleston
Fairfield Charleston
Charleston Fairfield Inn

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