Pluses: nice lobby, good breakfast, fast Wifi, friendly stuff.
Minues: standard room I got was a bit small - I am a lowest level IHG member, but I had an IHG credit card, which should get me to Platinum Elite, maybe after I spend $1000? But I had the IHG card and asked front desk for upgrade, what I got was a standard room right by the elevator. Room was OK, but I used work desk, the space between work chair and bed is so narrow so the chair kept bumping into the bed. Lamp cover on work desk appears to be never cleaned, with threads hanging down (room 215), mirror by that lamp has plenty of dirt. That was my first impression of the room. After that, everything else was OK. Pillow appears to be a little outdated inside the pillow case but OK; towels aren't new and fluffy but OK.
My travel buddy said her room wasn't made so she got upgraded to a bigger room, but that room was by the railway with trains passing every 2 hours so she didn't sleep well.
- Official Description (provided by the hotel):
- The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more less
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- Also Known As:
- Ramada Charleston Hotel Charleston
- Charleston Ramada