I have stayed at several different Holiday Inns in the past. So much so that I joined their rewards program and am now a Gold Member. When I arrived for my stay, the desk clerk told me I had booked two rooms. I told him I must have made a mistake and what can we do about it. He told he couldn't do anything. Being a Gold Member or even Silver, they are suppose to have you a goodie bag with water, crackers, ect. Well this guy just said, thanks for being a gold member you want some water or something? So I was upset from the beginning. The rooms were clean and comfortable as always. When I called customer service, they refused to refund my money. Im quit upset and doubt I will stay at Holiday Inn anymore if this is how they treat return visitors.
- Official Description (provided by the hotel):
- The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more less
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- Also Known As:
- Ramada Charleston Hotel Charleston
- Charleston Ramada