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“Will stay again if ever in Charleston WV.”

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Holiday Inn & Suites Charleston West
Ranked #6 of 23 Hotels in Charleston
Certificate of Excellence
1 review
“Will stay again if ever in Charleston WV.”
Reviewed September 28, 2013

We were very tired from driving and were looking for a campground. Couldn't find one so we were in need of a dog friendly hotel. How nice to find this one. Mia was so helpful and friendly. She made checking in so easy. Definitely would stay here again!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MICHAEL B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, October 4, 2013
Michael B, I am so glad we were able to provide you with a pet friendly place to stay, and that our staff was so friendly and helpful. We certainly would love to see you the next time you come through Charleston!
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430 reviews from our community

Traveler rating
    244
    107
    50
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    13
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Any
English first
Ohio
Level Contributor
146 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 22, 2013

Wasn't to excited about staying in a Holiday inn hotel, I like Holiday inn expresses better, but was very taken back on the clean spacious rooms. Great hotel staff, front desk was very nice and helpful. The staff in the morning at the breakfast was above helpful and friendly. I went to get potatoes and the man attending to filling the food up asked me to just wait and he would have hot ones right out. What hotel breakfast bar does that? Usually they wait until its empty before giving you fresh. When you finished your plate a staff member was right there to remove it from the table. I think this speak very well on the staff at the hotel.
The pool area was one of the best I have seen. There were kids everywhere but still plenty of room for you to sit and relax and yet still have room to get in the pool. GREAT!
The bed was unbelievable, so comfortable and it all smelled fresh!!
I will go back to this location and recommend it to anyone!!

Room Tip: The higher up the less noise,
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Pansey43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, October 4, 2013
Pansey43, I'm very happy to hear that you were wowed by your stay at our hotel! Thank you for the compliments to the staff, they are appreciated. I am very happy you stayed with us and that we were an exception to your normal traveling pattern. We look forward to seeing you again!
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Toronto, Canada
Level Contributor
113 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 9, 2013

We decided on a last minute family vacation (2 adults, 2 kids) where Charleston was the half way point on the drive to our destination, and the drive back home a week later. They would be late arrivals both times after 8 hours of driving.
The first night I found it a little tricky to locate the hotel in the dark. However after parking we drowsily entered the large, well lit clean lobby. We could see the interesting view of the pool, bar/breakfast area the business centre (2 pc's and a printer). Being platinum member we were upgraded to a suite on upper floor. It was quiet, spacey room. Didn't notice noise from train. All good. A week later we were on the ground floor in a simple room. I found it cramped and generally noisy (could hear the train and hallway noise). There seemed to be more kids around, probably accessing the pool. So 1st night was a 5 while 2nd was a 3.....
Both rooms had 2 double beds which I found a bit on soft side. Both rooms were clean though the 1st floor one seemed to have more dings here and there. The minifridge, microwave, tv, WiFi all worked fine. I found the climate control a bit noisy in both rooms. Check-in/check-out went well. Breakfast was fine serving typical fare though seemed understaffed as some things ran out and tables were not being cleaned out quickly (though plenty of tables). Staff was friendly.
I would go back but definitely will request a room on upper floor.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Dagger_TO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, September 10, 2013
Dagger_TO, Thank you for the balanced review! I am sorry to hear that your second stay with us was less satisfactory than the first though. I am glad you enjoyed your stay both times though, and that you would come back to us. We will look into the issues you brought up and make sure all stays are top notch like your first one. We do look forward to seeing you again!
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Southside Virginia
Level Contributor
116 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 7, 2013

We spent two nights in this hotel and enjoyed our stay. On the first night, we had asked for a quiet room but were given a room on the ground floor facing the parking lot and near the elevator. Needless to say, that room was not quiet. The next morning, we mentioned the noise to the desk staff and were promptly moved to the 6th. floor.
Both rooms were very nice and both were clean. The lighting and the color scheme makes the rooms seem dark and this could be a problem to some folks.
We had a very nice breakfast at the hotel on both mornings.
We found the staff to be very helpful and would probably use this hotel again.

Room Tip: If you need a quiet room be sure to double check the location. Higher floors, away from the elevato...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roustabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, September 10, 2013
roustabout, Thank you for the review. I am sorry that the first room you had was not to your liking (noise wise), but I am happy to hear it was resolved to your satisfaction. I appreciate the comments and compliments relating to the breakfast and the staff and we would love to have the chance to serve you again!
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Pittsburgh
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 6, 2013

Needing to travel with our small puppy, we made reservations at this hotel, expecting the level of quality that most pet friendly hotels offer. We were amazed by the upscale décor, the attentive and friendly staff, the stylish bar and full-menu restaurant, and the thoughtful arrangement of the hotel which allowed easy access to the courtyard for our puppy to go out. Every aspect of our stay was comfortable, and although we saw other pets while there, most people would never believe that pets would be allowed there -- it's just too nice! We will definitely be back!

Room Tip: Our room was right beside the elevator -- normally not a good room in most hotels. But this room wa...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eaca4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, September 10, 2013
eaca4, Thank you for the kind review. We all enjoy our pets, and having someplace we can stay that welcomes them is sometimes hard to find. I'm glad you enjoyed the decor, restaurant and service you received while here. We look forward to seeing you and your friends as well!
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PA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 28, 2013 via mobile

I absolutely love this hotel! Has a very Friendly staff. We Stayed in a king room, best bed Ever! The room was clean plenty of move around space, and comfortable. The pool and hot tub a wonderful way to relax and unwind. Perfect place for kids. Breakfast was average, set up buffet style, so sooner your there the fresher the food. I'd Deffinatly stay again! Another note, the parrot is absolutely adorable, likes to say hello! :)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maryclar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, August 30, 2013
maryclar, What a great set of compliments! Thank you so very much. I'm happy to hear you enjoyed your stay. Mosa, our parrot, loves our guests and is very talkative. I can't wait for you to return and see us again!
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Argyle, TX
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 19, 2013

This hotel is beautiful with great, comfortable rooms. The pool is AMAZING! The breakfast if wonderful. It's the staff, however, that makes this such a great place to stay. Everyone is friendly and willing to help with anything you need.

Room Tip: Rooms away from the train tracks are the quietest although I felt very comforted by the sound
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSuitesC, Guest Relations Manager at Holiday Inn & Suites Charleston West, responded to this review, August 23, 2013
Susan N, Thank you for the wonderful review! We appreciate the compliments to the staff, and I'm happy to hear that you had such a great time while at our hotel. I look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Charleston West

Property: Holiday Inn & Suites Charleston West
Address: 400 2nd Ave, SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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