I can't say enough nice things about the staff that work at this location, the rooms are newly updated and the location is very convenient. Unfortunately the Internet service went down shortly after we checked in for a 2 night stay. The front desk personnel were sincerely working to get the service back in operation but they commented that this has been a reoccurring problem and they weren't getting the support to get it resolved.
I've stayed at this property many times in the past years but I had to check out early because Red Roof customer service and the ISP provider were very indifferent when I called to see if the service would be repaired during the second day of our stay.
My compliant isn't with this location but with the Red Roof Inn Redi-Card Customer Service and the ISP technical support. I phoned both of these contacts and I feel that neither one of them cared to much about thier roles in customer service.
- Official Description (provided by the hotel):
- A great 100% Smoke-Free Charleston location, this Red Roof Inn is just minutes from the gold-domed Capitol Building, the Clay Center, the Civic Center, and the University of Charleston. It's an easy 15 minute drive to West Virginia Tech and West Virginia State University as well. The Tri-State Racetrack and Gaming Center is also close to this hotel. This Red Roof has easy access to such outdoor activities as skiing, whitewater rafting, and golf. When you check in, check out the fantastic amenities in our NextGen (R) design rooms! The rooms at this 100% Smoke Free inn feature comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable seating, and a large, flat-screen TV. This hotel also offers Premium Rooms with our newest renovation package and a welcome snack box in your room! Free WiFi in all rooms. Free coffee and tea available in the lobby. One well-behaved family pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Inn Charleston - Kanawha City Hotel Charleston
- Charleston Red Roof Inn