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“Staff tries hard; building's the pits”

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Red Roof Inn Charleston - Kanawha City
Ranked #14 of 23 Hotels in Charleston
central Virginia
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Staff tries hard; building's the pits”
Reviewed August 22, 2013

Staff & management are okay, even housekeeping. Door keys (electronic) did not work &had to be replaced 4 times. Door locks were "iffy", but are supposed to be scheduled for repair in September. Might become a good place to stay someday.

Room Tip: See some other motel!
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djlovindan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, September 23, 2013
First allow me to apologize for the issues you had with your lock. We have had an upgrade on the lock system and it seems to have taken care of the issue. I hope you will give us another chance the next time you are through the Charleston area. Thank you for sharing your experience with us.
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386 reviews from our community

Traveler rating
    120
    119
    66
    41
    40
See reviews for
112
98
62
67
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Watford
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 15, 2013

When I booked this hotel I was swayed by the advertising for the fresh appeal of the rooms on their website, which looked really nice. Our room on the other hand did not live up to the hype. There was a large circular patch of paint that had come away from the ceiling and one of the sockets was loose on the wall. The room was dingy and had about as much appeal as a nuclear bunker. It was a depressing place to stay. I honestly don't know how they could rent out this room (121) without any apology.

Stayed August 2013, traveled as a couple
Helpful?
Thank Scrapofchew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, August 18, 2013
Thank you for sharing your experience with us. I apologize for the popcorn coming down in your room. We have a few rooms this has happened in and we are investigating what is causing it. I do apologize for any inconvenience this may have caused you. We try to keep these rooms out of order. I will look into why that wasn't the case during your stay. I hope you will give us another chance to better serve you the next time you are in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schellsburg, Pennsylvania, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 13, 2013

This hotel was recently renovated and it shows. The rooms were very clean and fresh. The beds were comfortable. There has no breakfast at this hotel. The tv channels are very limited unless you get the superior king rooms. The internet is very bad here and at times have trouble just sending an email. However this hotel is 100% smoke free and for me that is a big deal. All the linens and towels were clean along with the room. The staff has always been very helpful and nice. I asked about the internet and was told they are trying to get out of their current contract to get a better internet so hopefully that will happen soon. As far as the hotel itself it is very nice in the rooms and the TV's have all been upgraded to flat screens. I would recommend a stay here.

Room Tip: All the rooms seem to be pretty good.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darrin2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, August 18, 2013
We appreciate all of your kind words. We are working with our corporate office to improve our internet carrier and channels and apologize that it didn't meet your expectations. We are 100% nonsmoking and that has been a big hit with our guest. We're glad you like it as well. I hope to see you on your return trip to Charleston.
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Lewisburg, West Virginia
1 review
Reviewed August 6, 2013

we were staying at another motel near this red roof inn and there were bug problems. I called sherry and she gave us a price that was about the same as the other. the quality of the red roof inn was 200% better. I just want to thank sherry for being so nice and helpful.i will recommend this location to others.
thanks, tom hines

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank modernplumbing6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, August 18, 2013
Thanks for letting us know how courteous Sherry was during your stay. I'm glad we could accommodate your family. If you’re ever in Charleston again we hope to see you again.
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Colorado Springs, Colorado
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 5, 2013 via mobile

Dog friendly, good green space to walk them. Mexican restaurant within walking distance was good for dinner. Clean and friendly. Not luxurious by any means but safe and affordable on a long trip with dogs.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bodiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, August 18, 2013
We appreciate you and your dog staying with us and hope you will stop in again. Thanks so much for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, North Carolina
Level Contributor
158 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 5, 2013

We stayed their in August while we was visiting friends for the weekend.it was me and my familyand our dog. The rooms was redone and nice all though the plaster was coming off the ceiling in spots still very nice place . restaurants wad close by and they are pet friendly with no pet fee ...we will stay there again when we come in to visit friends...

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, August 18, 2013
Thank you for sharing your experience with us. I'm so glad you enjoyed your stay. I do apologize for the popcorn coming down in your room. We have found a few rooms doing this. We are repairing them and looking into why this has happened. I hope the next time you travel in to visit you will stay with is again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 4, 2013

This older property had the renovated King Superior totally figured out; room looked great and was easy to book on website. However, poorly fastened shower curtain bar sagged, so the shower curtain kept sliding away from both walls - much comedy as user kept trying to restore "full coverage." Quiet, although nestled into an Interstate interchange. This property is really deficient on curb appeal, even more than most old Roofs; the entrance was hard to find - must drive past other motel entrances. The housekeeper was outstanding - wore the career apparel with pride, and was helpful. Red Roof would more than justify their recent price bounce if they could get ride of the dirty chewing gum stuck abundantly to the sidewalks and the gnarly wooden stairways (and something newer and nicer to get to the upper floors!).

Room Tip: King Superior is well worth the few extra dollars.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, August 18, 2013
We appreciate you letting us know about your stay. I’m so glad you like our new kings. They are our most popular rooms. I apologize for there being gum on the sidewalk; I will have my maintenance address this immediately. I hope you will stop in again the next time you are traveling through Charleston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Charleston - Kanawha City

Property: Red Roof Inn Charleston - Kanawha City
Address: 6305 Maccorkle Ave SE, Charleston, WV 25304-2917
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Best Value Hotel in Charleston
#8 Business Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Charleston - Kanawha City 2*
Number of rooms: 109
Official Description (provided by the hotel):
A great 100% Smoke-Free Charleston location, this Red Roof Inn is just minutes from the gold-domed Capitol Building, the Clay Center, the Civic Center, and the University of Charleston. It's an easy 15 minute drive to West Virginia Tech and West Virginia State University as well. The Tri-State Racetrack and Gaming Center is also close to this hotel. This Red Roof has easy access to such outdoor activities as skiing, whitewater rafting, and golf. When you check in, check out the fantastic amenities in our NextGen (R) design rooms! The rooms at this 100% Smoke Free inn feature comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable seating, and a large, flat-screen TV. This hotel also offers Premium Rooms with our newest renovation package and a welcome snack box in your room! Free WiFi in all rooms. Free coffee and tea available in the lobby. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Charleston - Kanawha City Hotel Charleston
Charleston Red Roof Inn

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