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“Location, location, location”

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Charleston Marriott Town Center
Ranked #8 of 23 Hotels in Charleston
Certificate of Excellence
West Virginia
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Location, location, location”
4 of 5 bubbles Reviewed March 1, 2013

We stay at the Marriott when in Charleston for work. You can't beat it for the convenient location close to the Civic Center and the mall. Many great restaurants all within walking distance. The hotel is being remodeled. A new fireplace in the lobby and an open concept bar. The restaurant was still being remodeled while we were there, but was serving food. The clam chowder was delicious. Our room was nice and had been remodeled, but it took a long time to get hot water. Walls are thin and we did get some noise from the room next door. Extra charges for parking and wi-fi. There is a business center where you can access internet at no charge. We did not have time for the pool or fitness center this trip.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jazzsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, March 4, 2013
Thank you for taking the time to provide us with your feedback in regards to your recent stay. As we continue to improve on both product and service your observations are very important to making changes to accomlodate each and every guest. Although the location is always a big factor in choosing a hotel we certainly appreciate you takining the time to acknowledge our new lobby and restaurnat/bar concept. Thank you again for choosing the hotel for your stay here in Charleston and we look forward to your next visit and yet another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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526 reviews from our community

Traveler rating
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    107
    35
    8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
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  • Any
English first
Kansas City, Missouri
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 26, 2013

One of the local restaurants I was hoping to have dinner at was closed by the time I got there, so I walked over to the Marriott for a late dinner in the lobby bar. Good food, friendly staff.

I've stayed at this hotel in the past, though not on this trip.

Room Tip: Great place for a late dinner in town.
See more room tips
  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank rtj17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, February 28, 2013
Thank you so much for the feedback in regards to our new lobby bar restaurant named the Brick Salt Bar and Kitchen. It is a very unique atmosphere for this area and we certainly encourage all the feedback we can get. Your comments were very positive and will be passed on to the entire staff of Brick Salt. Thank you again and we look forward to you joining us again in the near future. Your business is very much appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed February 23, 2013

The best thing I can say about this hotel is the convenient location. We were in town for a concert and we could walk to the mall and the civic center. However, it's pricey just for the room and then EVERYTHING is extra............parking, coffee, internet, breakfast. It all adds up fast. We were offered complimentary internet and it ended up going out because they got a dusting of snow. Couldn't even get a bill at check out. Thought they may knock off the parking fee to compensate for the other service they offered that didn't work, but no. The rooms are small, but clean. I'd probably stay at Embassy Suites next time and at least get breakfast.

Stayed February 2013, traveled with family
Helpful?
1 Thank C_Ky_Traveller_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, February 24, 2013
Thank you so much for providing us with constructive feedback on your recent stay. I apologize for not meeting all your expectations during your stay. If was unfortunate that during your stay the internet service provider Frontier experienced a systems problem which shut down all our systems for several hours. We still failed to meet your expectations despite the shut down, by not providing you additional compensation. I understand why you may want to choose another option in the future but I would like the opportunity to have you as a guest again as we pride ourselves on great service and making sure every guest leave satisfied. We did not accomplish that with you on your most recent stay but would welcome another opportunity in the future to win your confidence in us as a hotel that you would want to return to again and again. Thank you again for your comments they will help us improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

Stayed one night on the way to Pinehurst. When we checked in we were greeted by Liz who was terrific...friendly, helpful, professional. The hotel is very nice and the room was great. Clean, very comfortable bed. Location is excellent, right across the street from the mall with plenty of shops and restaurants. Highly recommend this Marriott.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, February 24, 2013
Thank you for taking the time to give us feedback it is always appreciated as it helps us improve in all aspects of service. It is very important that our associates who have direct contact with guests make a great impression through professional service. Your commets about our Rooms Operation Manager, Liz, are extremely important as she is the leader and mentor to all associates. I will pass these comments on as this is the highest form of complement one can receice in the hospitality business. We truly appreciate you choosing the stay with us and we look forward to serving you again in the near future. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Absecon
Level Contributor
142 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

We stayed here for a single night. It is conveniently located across the street from a shpopping mall. The mall contains several nice food establishments. Their indoor swimming pool is adequate for a nice dip or workout, and theig gym facility is adjacent. The staff was friendly, and they made sure that we were aware of the promotions they had running while we were there. Overall good experience at this Marriott.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 50StatesOrDieTrying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, February 24, 2013
Thank you for letting us know how your stay was at the Charleston Marriott Town Center. The team prides itself on great service, as well as, making sure the facility in clean and well maintained. We realize the importance of these two items are to our guest and we will continue to focus on them as you have provided us with feedback that supports our efforts. Thank you again and we look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 14, 2013

We stayed here in January 2012, and I just realized I forgot to write a review. This is an excellent hotel with excellent staff. It's not a luxury hotel like the Ritz Carlton, but the service was one of the best out of all the Marriott Hotels (strict Marriott hotel, not Springhill Suites or Courtyard) that I've stayed in. When we checked in, we were greeted by a very friendly front desk lady (I'm afraid I forgot her name). I am a Gold Elite member, and she gave me a great room on a high floor; my kids loved the view. Charleston is not a beautiful city, but it was nice to see the view from high up anyway. We arrived over the weekend for 1 night, so the concierge lounge was closed. However, they gave us vouchers for a free breakfast, and we enjoyed one of the best free breakfast buffets we've had while traveling! Now, this is not a Ritz Carlton breakfast; I'm just saying it was one of the best buffet breakfasts because it was free - one of the best free breakfasts we've had. Waffles made to order, fruits, etc. I would even have paid to have a breakfast like that. The fact that the Marriott gave us a free Sunday brunch made us feel very special. We definitely will stay here again if we travel through Charleston.

The hotel is right across the street from the mall as well, so that was nice to browse around during our free time. I want to go back to this Marriott just to feel special again! Thank you Marritt Charleston Town Center!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelphreak2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, February 24, 2013
Thank you so much for taking the time to let the team know how you felt about the service you received at the Charleton Marriott Town Center. It truly is our please and more importantly are responsibility to provide you with the best service possible. We look forward to serving you again in the near future. Thank you again and I will pass on your comments to the entire team as they truly are the drivers of great service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vineland, New Jersey
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

I've been staying here on business for over 7 years, and have watched the gradual rebirth of a true destination hotel. With all renovations completed, a new lobby area with an inviting fireplace, a staff that truly personifies the art of putting the guest first, you cannot go wrong. From the front desk (and Daniel, the most professional and accommodating Marriott employee I've dealt with in over 40 years of staying with the chain) to the folks serving food, they all make you feel very special, and do it with warmth and sincerity.

Marriott Town Center makes any visit to Charleston more enjoyable.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob46890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
steve L, General Manager at Charleston Marriott Town Center, responded to this review, January 30, 2013
As the General Manager of the Charleston Marriott Town Center I would like to personally thank you for taking the time to acknowledge the staff. This comment will mean the world to them as I will pass it on to each and everyone of them. I realize we can still improve but to know that we are moving in the right direction is most important. We will continue as a team to improve on our service and as a company we will continue to train and invest in our associates as the most important asset of value that we have in the hotel. Again that you for the recognition from all the staff and we look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott Town Center

Property: Charleston Marriott Town Center
Address: 200 Lee Street East, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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