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“Great Remodel”

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Charleston Marriott Town Center
Ranked #8 of 23 Hotels in Charleston
West Virginia, USA
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Remodel”
Reviewed July 9, 2012

I have stayed at this hotel once or twice a year for the last twenty years. It had started to show some wear and tear over the years, but we always enjoyed it because of it's great location near the Town Center Mall, Civic Center, Capitol Building, minor league baseball park and numerous dining options. We knew the last time we stayed, about 1 1/2 years ago, that they were making several renovations.
What a great surprise when our family of 3 checked in early July and found an elegant, remodled, modern hotel that now matched the excellent service, location and comparatively low cost. Not only are the rooms much nicer, but also, the hallways and check in area. We didn't get to try the hotel restaurant this time, but have found it quite good in the past.
If you are visiting Charleston, this is the place to stay.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WVtravelers3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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547 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Charleston, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 6, 2012

We stayed July 3 & 4 for our anniversary and to beat the heat. The entire staff was the most helpful, friendly and genuinely nice people I have ever experienced in a lodging situation. The entire staff knew of our celebration and all went above and beyond to make it special. If all businesses had employees that cared like they do, we wouldn't need rating systems.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schaumburg, IL
Level 4 Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed June 29, 2012

I stayed here four nights for a business conference. The hotel is located in downtown Charleston within easy walking distance of many restaurants and stores, including an indoor mall right across the street.

I was told my room was recently remodeled, but there were a few minor issues with it. The flat screen TV had a line down the middle of the screen. The bathroom door had a hole in the back of it where it appears it was slammed open and hit a hook or something. Strangest of all, the handle to enter the door only worked if I lifted it up rather than pushing it down. As none of these issues were severe enough to request another room, I didn't inform the front desk of them until I checked out. I was then told that several of the room door handles were problematic and that they often tell guests to try pushing up, down, or jiggling to get them to work. I was also told they were all set to be replaced soon.

Otherwise the room was fine. I found everything to be clean and in working order. It was also very quiet. I was near the elevator and never heard any hallway traffic or noise from neighboring rooms.

Most things cost extra here. Internet, parking, phone calls, etc. All about the standard rates you'd find at similar hotels.

Overall my stay here was fine, although there was nothing about this hotel that made it out of the ordinary, especially for the price.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJUW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 27, 2012

This Marriott is located just across the street from the downtown mall in Charleston, WV. The staff is friendly and the rooms are very nice. If you've stayed in a Marriott before, this one is on par with a top Marriott.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyinagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appalachia
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 26, 2012

This is my favorite place to stay when passing through "Chucktown". I have never been disappointed. Our room is always ready on time or early, without the need to wait. Service from everyone is excellent. While some of the decor (i.e. wallpaper and artwork) in the rooms could stand to be updated, they are always spotless. When making reservations for our next trip, we were informed they would be completing floor-by-floor renovations. I look forward to seeing what "updates" they make. There is a nice pool, whirlpool, and sauna, as well as a fitness room. You can't beat the convenience, location, or service offered at this location.

  • Stayed July 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheffieMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 15, 2012

Weather was great in Charleston in June. Food was pretty good, bar was nice. Staff up front was really nice and helped at all times.

Two things that usually are stardard, weren't.
-no free internet ($12.95) per day
-no free breakfast approx $10

Room Tip: The higher the hotel rooms, long waits at the elevators. Quiet room. GREAT staff.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atlantaguy05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia
Level 6 Contributor
95 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed June 9, 2012

Visited Charleston on business and found the Marriot, as always, perfect. No complaints. Easy, assessable parking. Quick, simple, friedly check-in. Spacious, comfortable room with a perfect view of the sunset over the Kanawha River. This hotel is setting a high standard in the Capitol city! Located accross the street from the Town Center Mall and the Civic Center. Easy access from I 64/I 77. Located downtown. Many restaurants in close proximity. Highly recommended.

Room Tip: Request a room above the fifth floor for a view of the river.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigAlWestVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott Town Center

Property: Charleston Marriott Town Center
Address: 200 Lee St E, Charleston, WV 25301-1508
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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