This was my first time staying at this Holiday Inn and I was a bit concerned because of the low rating on Tripadvisor. However I was perfectly happy from the moment I walked in the door to the moment I left. Yes the building is a bit older but they have worked hard to keep the place updated. The front desk staff was stellar and my room was clean and comfortable with plenty of room. The bathroom was clean and the shower had great water pressure! The maintenance staff I passed in the hallway made a point of saying hello which is always a sign of a good hotel. If there was any low point then I would say it was breakfast. There was some token bananas and some yogurt but most everything was heavy on the bread side of things. There were also two ladies working the breakfast area. Neither one seemed particularly friendly and the younger woman had a facial piercing and visible tattoos down her arms. I'm not against piercing and tattoos as a rule but they seemed out of place and unprofessional in comparison to the rest of the staff. I didn't use the WIFI or fitness center but they had, what looked like, a very nice business center. Overall, a great stay and I recommend.
- Official Description (provided by the hotel):
- The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Charleston - Civic Hotel Charleston
- Holiday Inn Charleston
- Charleston Holiday Inn