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“Good hotel, great breakfast and location!”

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Holiday Inn Express Charleston - Civic Center
Ranked #11 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
West Virginia
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good hotel, great breakfast and location!”
Reviewed August 12, 2013

We stayed at this hotel for one night. We arrived around 11pm and experienced a quick, friendly check-in. This hotel looks to have been recently remodeled. Everything looks nice and new but there are a few places where you can tell the age of the hotel. That didn't bother us though. The rooms are nice and spacious. The AC is a little loud but it served as white noise to help drown out the sound of traffic. The location is great, being steps from the civic center and mall. The price is also great, compared to the others around this area. Breakfast was great with hard boiled and scrambled eggs, pancakes, cereal, cinnamon rolls, sausage, toast, and biscuits and gravy. Overall we had a very pleasant stay and would definitely stay here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ward103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, August 17, 2013
Dear Ward 103,

What a great review! I can't thank you enough for such a detailed description of your recent stay with us. Please come back and see us again soon!
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345 reviews from our community

Traveler rating
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    68
    20
    10
See reviews for
75
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126
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
Columbus, Ohio
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 11, 2013

I stayed here one night for a 5k race. The location is convenient, the staff friendly and helpful, and the room nice and clean. I got a good night's rest. It was a little bit noisy, with people going in and out of their rooms, but not so much that it caused me to lose any sleep. Would stay again.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pangelicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, August 17, 2013
Dear pangelieus,

Thanks for taking the time to post your recent review of our hotel. I thank you for the positive comments about our property and its services. We also appreciate you understanding of our other "overexcited" guests that were a bit noisy. Hope to see you again on your next visit to Charleston!
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Salem
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2013

This hotel was recently remodeled and the rooms were beautiful. The hotel staff was more than helpful, especially Barbara at the front desk. The room was quiet, cleaned to perfection everyday, and the breakfast was complete with all you could want. This hotel really surprised me and my friend, who also had a room this week. In fact, we were so pleased that we made reservations for the next 10 weeks at this hotel. We received a very competitive rate and plan to be working in Charleston for the next 4-6 months. Best of all is the location. We walk every night along the river paths and to the town center mall and downtown (Capitol St) to eat every evening. i's the next best thing to being home. The only negative item was the extremely cheap alarm clock...ha ha ha

Room Tip: Not all rooms have microwaves and refrigerators so if you expect one in your room, call first and re...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foxpoint99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, August 14, 2013
Dear foxpoint 99,

I want to thank you for the excellent feedback you recently posted. Your kind remarks about our staff and services were very well received by our team and were much appreciated. We are so happy that you have chosen us to be your home away from home for the next 10 weeks!
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Chambersburg, PA, United States
Level 6 Contributor
124 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 9, 2013

We were just passing through, but had a great stay. The breakfast was awesome, as usual. Holiday Inn Express has the best cinnamon rolls. The double room and bathroom were clean and fresh. The front desk person was welcoming and efficient. The location was easy to find, right off the interstate.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, August 14, 2013
Dear Mary H,

Thanks for the great review! Your kind comments are much appreciated by our entire team. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainelle, West Virginia
Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 3, 2013 via mobile

Stayed in Room 307. Room was decent but lacks microwave and refrigerator unless you ask. Bathroom door was missing the lock button but they would have fixed it if we had needed it done, hopefully they fixed if once we checked out. Breakfast was good and plentiful.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, August 14, 2013
Dear Tavel By Brandon,

I want to thank you for the recent review you submitted. We were glad to hear that overall you were very pleased with your accomodations. The issue you reported with the bathroom lock has since been repaired. Thanks again, and we hope to see you again soon.
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Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 30, 2013

let's start with what is good:
close to.mall and restaurants - that's it
1. breakfast Monday/Tuesday bananas at least a week old ,going brown and soggy
2. coffee, must be watered down or they are using the the left overs from Starbucks
check-in
1. although I can say they weren't rude they were gruff that's the best I can say
2. there apparel was more like they been out on a rough night, now I'm.no dresser but these ladies and one man need a make over.
3. add priority member I thought I.would get an upgrade, no such luck
4. my room next to the fitness room.and elevator, was to say noisy, ok.I had ear plugs, which I rarely have to use, except here.
5. bathroom:
holiday seat hinge cap broken
only one roll of toilet paper
only two wash towels
6. room:
no.pen or pad, alleging thecthird day it did arrive
no track to put my suitcase on

well that's it, nothing earth shattering, but little things that r annoying.

next week I'm.also staying there for three days let's see how that one goes

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woodbadg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, August 14, 2013
Dear Woodbadg,

Thanks so much for your most recent review of our hotel. Clearly we have several things in which we need to improve upon. I have addressed each of your concerns with the appropriate department managers and actions are currently under way to correct them. Your opinion is very valuable to us and I am glad to hear that you will be giving us another chance. Please accept my sincere apology for any inconvenience this may have caused for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saginaw, Michigan
2 reviews
Reviewed July 29, 2013

Our first night at the hotel was on July 20, when entering the room, we checked the refrigerator and found a take out box from Chilis and 4 yogurts. It was obvious that the cleaning staff did not clean out the fridge from last customers. The microwave really needed a cleaning as well. Bathroom floor had not been cleaned thoroughly but it was a good room for the night.

Our second night was a week later. The first room we were given was very musty smelling and the toilet was leaking on the floor. We switched rooms and this room had an patched ceiling where water must have leaked. Also, the bathroom tub didn't drain properly while showering. The same room was clean but the fan on the air conditioner was popping outside as it was winding down, sort of sounded like fireworks. Also, after getting 3 keys, one worked and the other two still didn't after being rekeyed.

The people working the hotel were very pleasant and the location is great and close to the mall. Which is great when you need to get some energy out of kids from being in a car all day.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAP1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review, July 30, 2013
Dear JAP1011,

Thanks for the review of our hotel you recently posted. Your views and comments are very important to us as we constantly look for ways to improve both our facility and services. I have shared your concerns with both our housekeeping and maintenance managers and can assure you that corrective actions are in place to prevent such oversights in the future. Your kind comments about our staff are very much appreciated. Kindest regards....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston - Civic Center

Property: Holiday Inn Express Charleston - Civic Center
Address: 100 Civic Center Dr, Charleston, WV 25301-2527
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Charleston
#10 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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