I stayed at the Four Points in Charleston, WV during a recent business trip for a conference. We checked in on April 29, 2014 and checked out on May 2, 2014. I had an absolutely wonderful experience. Check-in was quick and efficient. There was a slight problem with our air conditioner, but we only had to briefly mention it to the lady at the front desk and by the time we returned after dinner our room was very cool. The shuttle service was wonderful. My only suggestion about this service would be to add another shuttle for the airport. Also, the front desk should be honest about the wait time for the shuttle. There were a few occasions that we had to wait 20 or 30 minutes for the shuttle when the front desk said, "they'll be right there". When we would call back to see what had happened they would explain that they were at the airport or Corridor G. If we had been told the truth in the beginning then it wouldn't have been an issue at all. Overall, this service is great! Customer Service was great - no complaints! Gina is great! The pool was also nice. The room was clean and very nice - cozy! The bed was AMAZING! The pillows were probably my favorite part. I have never missed a hotel bed, but this bed was far better than my bed at home. If I ever find myself in Charleston and needing to stay in a hotel I will definitely stay here again. Staff became so familiar I felt like I was leaving friends behind. I will recommend this hotel to my family and friends!!
- Official Description (provided by the hotel):
- Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more less
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- Also Known As:
- Ramada Charleston Downtown Hotel Charleston
- Holiday Inn Charleston
- Charleston Holiday Inn