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“Easily downtown Charleston's best hotel”

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Embassy Suites by Hilton Charleston
Ranked #4 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
West Virginia
Level 6 Contributor
131 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Easily downtown Charleston's best hotel”
Reviewed March 24, 2010

Right next to the Marriot, which I would call downtown's second best hotel, but many years newer. Wonderful atmosphere, waterfalls, glass elevators, huge atrium, piano, great food in the restaurant/lounge and nice spacious rooms. My room had a small kitchen consisting of a sink, microwave and fridge. I like that the bedroom is a completely separate room, with it's own locking door, from the living room. The pool area is lovely and well kept, as is the spacious gym. Easily the best hotel to stay at while in Charleston. To top it off, I got if for a $50 Priceline bid for a 3* hotel.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank mcgervey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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975 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (104)
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English first
Virginia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 27, 2010

We always go to the Charleston/Ripley area during Thanksgiving week. Hubby goes hunting with family and the boys and I need to find things to do. We found a great deal at the Embassy Suites Charleston and decided to try it out. We LOVED it. The room was nice and comfortable. The breakfast was amazing! We were truly shocked at the breakfast. The manager's reception in the evening was nice as well (not a meal- popcorn, nuts, etc and practically a full bar). The pool is pretty small, but worked for us, especially since we were able to go in the middle of the day. It is right next to the mall and not far from a Children's Museum that my kids enjoyed. We will be making this our "regular" place to stay from now on when we go to the area. Staff was very nice and quick to address any issues.
You do have to pay to use internet in your room and for parking. Apparantly you have to pay just to park in the mall parking as well (and the museum), so parking must be an issue for the whole city.

  • Stayed November 2009, traveled with family
    • Value
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Helpful?
Thank dallasandjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponder, Texas
Level 6 Contributor
126 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed November 3, 2009

This stay wasn't horrible, but there are too many negatives to outweigh the positives. As a Hilton Diamond member I have a chance to visit many Embassy properties during the year and this one is not up to the standards of others. First of all I waited 10 minutes to check-in at the front desk. What was so irritating is the fact that two managers dressed in business attire saw the line of guests waiting and decided to walk by ignoring the fact they needed more coverage at the front desk. The clerk was friendly enough, but it just took entirely too long. Parking is $9 and a total nightmare. Not only do you have to pay for it, but depending on how full the garage is, you have to pay the money to hike quite a distance to the hotel. When you get to the room it's a disappointment, very dated interior, old style TV's which are small and the furniture is old and bordering on gross. The chairs around the table were all shaky when you sat down. I'm not a large guy, but the one chair almost collapsed when I sat down. The bathroom was OK, but the tub/shower was very old and showed some mildew in the corners. That's always my test to see how clean things are.......if a hotel (even an older one) can keep the shower clean chances are everything else is pretty good, but this hotel failed that test. Finally, the internet is EXTREMELY slow and you have to pay $9.95. So slow it took several minutes to load basic webpages at peak hours. They need a major upgrade on their wireless internet.

A few positives, the manager's reception and the free breakfast were both great and there are several restaurants within walking distance of the hotel (Outback, Chilis, a seafood grill and a steak chophouse). The mall is right next door and easily reached from the hotel.

Overall it wasn't the worst stay I've ever had, but I'd definitely pick somewhere else when I return to Charleston. Or at least until this hotel undergoes some major upgrades.

  • Stayed November 2009, traveled on business
    • Value
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    • Service
Helpful?
Thank TXBusinessTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise Island
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 11, 2009

We had stayed at this hotel one prior trip and wanted to try again. Check in was quick and easy, they had all the paperwork done and handed us our keys. We were on an upper floor and close (but not too close) to the elevator. The rooms are suites with a living room and separate bedroom. We had a king size bed room, facing the main street but it was very quiet in the room. The living room had a sleeper sofa, chair and coffee table, a small square table with 2 chairs, large TV small frig, coffee maker and wet bar type set-up. Bathroom was large with everything needed, would have been nice to have a second sink but had lots of counter space. Plenty of towels were provided.
Bed was very comfortable and after a long day of work and then driving 5+ hours, we were ready to get some rest. There is a small closet (which stores the ironing board/iron), a small dresser with a TV on top and an night stand with lamp on each side of the bed. There was an alarm clock although they also offered wake-up calls.
The BEST thing about his hotel is their wonderful breakfast. They have juice, soda, coffee and milk to drink and then you get to the made to order omelet station. One lady was running it the first morning we were there and she was awesome. The offer about a dozen different fillings and you pick what you want/how you want it and she serves it up in a very efficient manner. She also does cooked to order eggs and pancakes. In addition to the omelet bar, there was a hot bar area with scrambled eggs, hash brown potatoes, bacon, sausage, biscuits and gravy, grits and oatmeal. On the cold bar they had an assortment of yogurts and cut-up fruit. Dry cereal was also available as well as a pastry area with bagels, bread for toasting, english muffins and danishes. Think there were a couple more things offered but can't remember off hand. Everything was wonderful.
They also have an evening manager's reception but we never got to attend. WILL do it next time we stay at this hotel.
There is a swimming pool, sports bar and restaurant on site. Plus you are right in the middle of town so everything is just a short walk away.
We will definitely stay at this hotel again and highly recommend it.

  • Stayed August 2009, traveled as a couple
    • Value
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Helpful?
Thank budnkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Hill, SC
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 1, 2009

Parking is in Town Center Parking Garage at $9 per night, they charge $.95 for local calls, $9.95 for 24 hrs internet, poor maid service. Only thing good was their breakfast. I'll stay at the Hampton Inn next time.

  • Stayed September 2009, traveled with family
    • Value
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Helpful?
2 Thank kaync
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 1, 2009

After traveling from PA, we decided to stop for the night, never staying at an Embassy I was very dissapointed. Nice area, easy access, staff was wonderful; which makes it a shame that the hotel needs $$$ put into it.

The room our teens got, had not been cleaned, toilet was completely dirty. They did give them another room and a free movie rental.

When you walk in the rooms you are greeted with a very old floor model case TV with a new tv in it...The sofas are old and smell old. The carpet is old and smelled as if it needed cleaning... The bathroom tub/shower is old and worn down. I dont' know how old the bed was, but it was comfortable and clean.

It is a shame Embassy remodel this hotel. It was full of families and everyone seemed happy that was there. We were ready to leave, you get what you pay for, the cost was around $100.00 a night. Maybe that is why they have not remodeled.

The breakfast was free and wonderful!

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank supportALS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LI,NY
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 30, 2009

Recently stayed at this hotel while on business. The hotel is clean, well maintained and the staff was polite and attentive. The managers reception and free breakfast were great. Nice pool and great gym. Great stay!

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelguy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Charleston

Property: Embassy Suites by Hilton Charleston
Address: 300 Court St, Charleston, WV 25301-1607
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites

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