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“Always a great stay”

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Embassy Suites by Hilton Charleston
Ranked #4 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
Davis, United States
1 review
“Always a great stay”
Reviewed February 5, 2014

A great location in Charleston. The suites are very nice. The proximity to the mall is convenient for shopping and other dining experiences. It is a short walk to the river walks and trails. The conference facilities are great as well. Once you park your car, there is no reason to drive again. The shuttle will take you where you need to go if you have to go to the Capital.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, February 8, 2014
Thank you for your comments we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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986 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Buckhannon, United States
1 review
Reviewed February 5, 2014

I have to say that I was a little disappointed in the Embassy Suites in Charleston, WV. I thought the room and bathroom could have been a little cleaner. There was only one roll of toilet paper and they didn't replace the toiletries that I used the first day. I was also extremely disappointed in the fact that there was no free internet service in the room.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, February 8, 2014
We thank you for shareing your comments. We will discuss your concerns with the management team. If you ever have an issue with the condition of the room please let us know so that we may address the situation right away.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 5, 2014

We stay at the Embassy Suites in Charleston on a regular basis. The location is nice, right across the street from the down center Mall. A lot of restaurants nearby. Over time it seems they have cheapen up on the breakfast and the Manager's reception, which we skipped this year. If you need to be in downtown Charleston, it's a good choice. But.. beware of the Shower in the bathroom. No curtain, no door, but a half sheet of clear glass. Because of that you have to stand in the shower to turn on the water, giving you a nice shot of ice water. You cannot close it off, so you have a nice flow of cold air coming into the shower. And my pet peeve of having to pay $9.95 a day for Internet. Overall, not a bad experience, but beware of the issues!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Johnny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, February 8, 2014
Thank you for taking the time to share your comments. We will be sure to review your concerns with each department manger. All comments help us improve upon our services. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkersburg, United States
1 review
Reviewed January 28, 2014

Very nice, clean hotel. Service was excellent. I would suggest that they povide free Wi-Fi. I would guess that this hotel is used mostly for business. The location was very good. Close to dining and shopping. The complimentary breakfast was delicious. They also offer a management reception in the evening which is nice.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, February 1, 2014
Thank you for taking the time to share your comments. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 28, 2014

Our wedding was held in Charleston, WV that afternoon. We selected the Embassy because we met one another 3 years ago in the lobby during a state-wide high school sport event. This hotel will always be our destination for future anniversaries... Thanks for the pleasant memories in our life!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, February 1, 2014
Thank you for sharing your comments. We look forward to your return for years to come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, United States
1 review
Reviewed January 24, 2014

Truly an excellent hotel for this city. I've stayed in a number of places in Charleston, WV, for work and this is by far the very best. Some Embassy Suites can be a little tatty, but this one was lovely.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, February 1, 2014
Thank you for taking the time to share your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken, New Jersey
Level 5 Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 22, 2014

Stayed overnight before proceeding further to NC. Rooms are a little run down and soap is VERY small (i mean it). Feels that they haven't done any upgrades for a while. On a bright side staff is great and breakfast is nice.

Room Tip: When booking look for internet rates - will save10-15%
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimmy_nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, January 24, 2014
Thank you for taking the time to review our hotel on TripAdvisor. Although I was glad to read from your review that you found our staff to be great and that you enjoyed our breakfast, I understand that we fell short in some other areas. Our property and brand goal is to exceed our guests’ expectations--and I am disappointed that we were unable to meet your expectations for your stay with us.

Please be assured that the feedback you provided in your review will be taken into consideration so that we may improve our guests’ in-property experience. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services.

Thank you again for sharing your experience. I do hope to have another opportunity to serve you, if your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Charleston

Property: Embassy Suites by Hilton Charleston
Address: 300 Court St, Charleston, WV 25301-1607
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites

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