Rough start - hot water remote
Since this was my first visit to Charleston, WV (and WV) I wanted to stay at a well known hotel. This hotel is located directly across the street from the mall, which is a very nice one, several restaurants and one block from a small pharmacy. It offers a free shuttle ride from the airport! The staff were friendly and responsive. Other pluses include the hot buffet breakfast and evening reception, free wifi for Hilton Honors members and the suite area.
My stay got off to a bumpy start with the hot water not working and the TV remote needing replacing. Each time I called about the issues staff were quick to respond and fix them.
A few room quirks worth mentioning, the mattress in my room was unusually low to the ground. There was only a half glass door on the shower (no tub). Electrical outlets are not easy to locate. I had to rearrange furniture to access plugs.
Beware that they automatically charge you a $12.95 self parking fee. Even though the front dest staff asked me upon check-in if I had parked a car and I said no, the fee was still on my bill. Their practice of doing this is irritating and an inconvenience to the guest and they should stop doing it.
I would stay here again if I visited Charleston, WV again.
- Free Wifi
- Free Parking