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Embassy Suites by Hilton Charleston
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Reviews (1,096)
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All reviewsevening receptionfree drinksmade to order breakfastacross the streetmanagers receptionparking garagecorner roomliving roomomeletper dayexcellent staycomplimentary breakfastbusiness centerbusiness tripshuttle servicevery nice hotelfitness center
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940 - 945 of 1,097 reviews
Reviewed December 14, 2012

Facility, in general, was very nice. Somewhat overpriced for the area. Manager, on the night of our stay (12.8.12) was unfamiliar with the term "customer service", although it was understandable since he probably had not been in-serviced. We were told we could bring a pet (even had a note on our reservation). We apologize for the misunderstanding, and would not care to hear/feel his insistence that we were wrong and that no one on his staff would/could have made that mistake since he had educated everyone. All we really would have liked to hear was that he was sorry for the mistake, but he insisted it wasn't a mistake. Tried to call room service/housekeeping/main desk, you name it, that evening but all lines were busy. Couldn't even get an answer on the emergency number. Never stay again. Oh, by the way, facility was very nice.

Room Tip: ask for a quiet room since outside noise was loud
  • Stayed: December 2012, traveled with family
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Thank CHRIS R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded January 15, 2013

Dear Chris R

I appreciate your review of your recent experience at our hotel. I'm very sorry that you felt in any way disrespected and there was so much confusion concerning our pet policy. This is not typical of our hotel and staff. Every guest is very important to us, so I have addressed these issues with our team members to ensure that this is an isolated incident. The next time you are in the area we would love to have you come back and experience what Embassy Suites is known for: truly award-winning hospitality. Thank you once again for your comments.

Sincerely
Mark Cherry GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2012

This is THE only hotel in which to stay if you are visiting Charleston. I have stayed here many times and it is always very clean, modern, and kept up really well. Free drinks each night from 5:30p to 7p. Great breakfast in the morning...biscuits, french toast, made to order omelets, fruit, sausage, bacon, etc. Plenty of tables and places to sit and relax. The on-site restaurant is also very good and has a bar also. Rooms are quiet, and beds are pretty comfortable. I always sleep really well there. It is in a superb location, right downtown and across from the Charleston Town Center. If you need to go to the Town Center or the Civic Center or the BB&T Bank Building, they are all a very easy walk. It's a little pricey, but I think a better value than the Marriott, which is down the street. One negative is that they charge $12 a night for parking. If you don't mind paying a little more for a hotel, then I would highly recommend staying here.

  • Stayed: November 2012, traveled on business
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Thank Mrs_Ross_41139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded January 15, 2013

Dear Mrs. Ross 41139,

Thank you for taking the time to write about your most recent stay at the Embassy Suites. I appreciate your comments concerning our great breakfast and convenient location. We look forward to your return in the future

Sincerely
Mark Cherry

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Reviewed December 1, 2012

Late check-in, and found all the bath products had avocado in them (I have a severe allergy) -- pleasant desk clerk tried to find plain soap...to no avail. But the gift shop had what I needed the next morning.

Nice rooms, helpful staff, good breakfast. Ate in the Athletic Club restaurant twice; food very good, wait staff very attentive and didn't mind us lingering talking with friends.

Re: parking fee -- this is a downtown hotel, not a chain just off the interstate. Cheaper than parking in Chicago!

Room Tip: Ask for room that looks toward the river.
  • Stayed: December 2012, traveled on business
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Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded December 3, 2012

Dear SueP,

Thank you for taking the time to write about your recent stay. I am glad that you had a nice stay and the staff was helpful in trying to meet your needs.
I hope that we will see you back again in the future as your travels return you to the area,

Sincerely
Mark Cherry GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

We have used this hotel for 3 years for frequent visits with our son. We love that the hotel is across the street from a mall and has very many restaurants within walking distance. The hotel also has a sports bar. The hotel price includes a great breakfast buffet with omelets and free drinks and appetizers from 5:30 to 7:30 pm every day. It has a workout room and indoor pool. The 9 story atrium is relaxing. The rooms are spacious and clean. The staff are always great. The only con that I have, is that they bill you for a $12 daily parking fee. We used to get free parking as Hilton Honors members till 2012. I think that all hotel guests should get free parking in the parking garage.

  • Stayed: November 2012, traveled with family
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Thank cruisingrammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded November 29, 2012

Dear Crusingrammy,

Thank you for taking the time to provide your feedback. I am very glad that you enjoyed your stay and appreciate your comments and concerns

Sincerely
Mark Cherry GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

Stayed here Thanksgiving evening. Was quoted a government rate of $97 on the phone but was charged $115. Did not have a blanket or pillows in the room for the sofabed. Called the front desk around 11:45pm but it rang continuously until I had to go to the front desk. Then waited another 30 minutes to receive the blanket and then wait again to receive the pillows. Around 7:30am in the morning, the alarm clock for a neighboring room went off. Obviously no one was in the room so I called the front desk. The phone rang at least 30 times until it disconnected. Perhaps I caught them on a bad night. Breakfast was OK. The hotel location is good but its a shame paying for parking.

  • Stayed: November 2012, traveled with family
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Thank bhighlande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded November 29, 2012

Dear Bhighlande,

Thank you for taking the time to write. The room rate is quoted based upon the number of guests in a room, based upon 2 adults the rate is $115, but I do apologize for the confusion. Parking in any downtown is always a tricky issue, we do charge $12 for parking because the garage does not belong to the hotel and we do pay the garage for vehicles that use the hotel gate access.
We will use your comments to improve our operations for your and future guest stays and i thank you for the feedback,

Sincerely

Mark Cherry GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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