This is my 3rd stay here in about a month. I am a Hilton Diamond member and have been for 10 years plus.
I am very realistic about what to expect and what are normal issues.
Every stay has had some issue with the room. 2 of which I needed to be moved to another room.
First stay, the room had the carpet cleaned, but was left soaked with no warning. When I took of my shoes I got a nasty wet surprise. (Room Changed)
Second stay, the sleeper part of the sofa was broken making the whole couch un-sitable. So unless I wanted to watch TV only in the bedroom I needed a new room.
Also, on this stay I was left a Diamond member snack basket. The only one on 3 different stays. However, after a couple of days someone actually took the M&Ms out of it. I am guessing cleaning staff wanted a snack.
3rd stay, the fridge is open and completly off. I check the settings to make sure it is on and then call the front desk. I am asked to make sure it is plugged in. I than pull the fridge out and comfirm it is plugged in. Then they send someone. Also, the fridge was nasty. When I mention it to the Maintenance person I get a reply, " yeah it is". No I'll send some to clean it or anything.
This place needs major room upgrades.
Like many hotels they spend the money on the lobby only.
- Official Description (provided by the hotel):
- Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more less
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- Also Known As:
- Embassy Suites Charleston
- Charleston Embassy Suites