I stayed at the summer room one night, had a three course meal for two, breakfast and one hour massage, total cost 654.00.
The property, the room and the food were great, the massage was ok.
I book my wife massage at 9.00 and I was asked to have breakfast at 8.00 am , I told them that I do not want to have breakfast that earlier and I was told that should I cancel my massage I will be charged in full ( I did not even suggest to cancel it) I had to set up an alarm for my breakfast as the only offer I had was to move my massage at 9.30 and have breakfast at 8.30 which I told them it is not want I want
We arrive at dinner at 6.10 and the staff made me felt guilty to be 10 minutes late.
For the price I paid it is not worth it, Unfortunately the costumer has to adapt to the inn policy which if you take a look to the website are quite many and there is a distinct disregard for client needs and preference; and I am sorry but for 650 dollar a day it should not happen, I will not come back.
- Official Description (provided by the hotel):
- Discover an unforgettable West Virginia Inn and Restaurant in lovely Charles Town. Our fantastic Select Registry property is an historic country estate with beautiful gardens on 17 wooded acres. Relax in a romantic suite with comfy beds, whirlpool tubs & fireplaces. Experience the gracious service and award winning dining at our secluded inn that makes us stand apart from any property in Harper's Ferry. ... more less
- Reservation Options:
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- Also Known As:
- Hillbrook Hotel Charles Town