The staff was by far the best I have ever witnessed. The hotel is clean and friendly. The hotel offered a 24 hour shuttle to and from the casino which was awesome. My husband and I decided that we were going to hang out at the Casino in CharlesTown on New Years Eve. This was our first time and we WILL do it again if we can get rooms here. As a result of the New Years celebrations they extened the free breakfast an extra hour for the guest. While I still was not able to make the breakfast, my husband indicated it was great. This hotel went above and beyond to service the needs of there guest.