I am a Travel Agent and I was a little disheartened that the hotel would not guarantee me a king, non-smoking room if I booked on my website. Since this was a birthday present to someone, I forgo my commission and booked directly with the hotel. When we went to our room, there were 2 queen beds. I tried to call the front desk, but the phone didn't work, so I went to the front desk. The two young ladies apologized, upgraded us to a suite, offered us to take anything free from their pantry and move our belongings to the new room. We agreed to have them move our belongings as the free shuttle to the casino was outside. The room was nice and clean. The hotel is relatively new. In addition to changing the linens after each visit, they also change the duvets. Everything made it to the room except my specialty soap. It was late and I needed to wash the smoke off my body. I went to the front desk and asked if they could retrieve my soap. The agent apologized profusely and said the room was occupied and at that hour (12:30 am), they could not disturb the guest. I was unhappy, but understood. The agent said they wanted their guests to be 100% satisfied, so my room was free! I did not expect that at all. They also left an Applebee's gift card as a birthday present in our "suite". ! The breakfast is included in the price and it was good and fresh. They work hard to keep everything filled and the coffee fresh. We will definitely stay at this hotel again and I will book clients there.
- Official Description (provided by the hotel):
- Whether in Charles Town to visit the Hollywood Casino at Charles Town Races or traveling on business, the Hampton Inn and Suites Charles Town is the perfect place to relax during your trip. Convenient to Washington, DC, Baltimore, MD and all the sites of West Virginia, this hotel is the perfect place to stop and stay. In addition to this easy access location, enjoy a free, hot breakfast each morning, complimentary internet access, indoor pool, fitness center and clean and fresh Hampton bed. ... more less
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