I planned to stay at the Inn at Charles Town as a gift to my husband. We have traveled to CharlesTown many times but never stayed at the Inn. I reserved the Exective Suite which was described as 2 rooms with 2 balconies. I carefully read all the information including the presence of any smoking policies and i found nothing. When we arrived, the attendant at the desk acted as if she could care less about us. We checked in only to find out that the suites do not allow any smoking even with the balconies. My husband smokes so this was not satisfactory. When i mentioned to the attendant that is said nothing about no smoking on the website, she snotily said "well it doesn't say you can smoke, does it?". She was most unpleasant and did nothing to try to accomodate us until I asked her to help me locate somewhere else to stay. She was SO rude! We ended up not even staying there since there "was no room in the Inn" and we went down the road to a Quality Inn where they were most pleasant and accomodating and $300 cheaper!!
- Official Description (provided by the hotel):
- The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Charles Town Hotel Charles Town
- Hotel Charles Town