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“Relaxing Retreat” 5 of 5 stars
Review of The Inn at Charles Town

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The Inn at Charles Town
Ranked #2 of 6 Hotels in Charles Town
Certificate of Excellence
Harrisonburg, Virginia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Relaxing Retreat”
5 of 5 stars Reviewed August 1, 2012

Just spent a short but very relaxing time at the Inn at Charles Town, WV. It is beautiful, very clean, the staff is so nice, and the rooms are excellent! We were on the 4th floor and could see the track and casino from our room. Breakfast was delicious. We met some of our friends who are from Wisconsin. We highly recommend this hotel. And, the price was surprisingly low for such a fantastic hotel.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Wanda Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
    101
    76
    35
    7
    8
See reviews for
32
118
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Any
English first
Northern Virginia
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 23, 2012

We spent one night at the Charles Town Inn on 7/22/12. Got there around 4:30 and immediately noticed that in that huge parking lot there are only 8 spaces for handicapped parking. It definitely needed to be twice that much. It was a long walk in from the car and it took my husband quite a while on crutches. The first impression inside the hotel was Wow. Very attractive. Check in went quickly. We had received a comp in the mail for our room for $39. Our room was a little larger then your normal Comfort Inn and had a 42" tv set although there were a number of channels just for sports and several channels that we wanted to look at but had no sound. The beds were quite comfortable, but for being queens they seemed short and narrow. It was very quiet in the room. No noise from upstairs (like in the Fairfield Inns!!!). Morning breakfast was lovely with eggs, pancakes, bacon, biscuits, fresh fruit, yogurts, cereals and pastries. There were no paper products only ceramic dishes and glasswear to use. Having a free newspaper was nice also. Overall, we loved the hotel and will return should we receive another comp like this one. $189 seems a bit steep.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 51elvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 21, 2012

the rooms are dirty and are not vacuumed everyday, I saw bed bugs when i inspected my mattress. dust is every where. behind dressers, bed, end stands, and the carpets. How can you not see this? geez! give the employees time to clean.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
8 Thank jon d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, Maryland
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed July 7, 2012

This was our first stay at the Inn at Charles Town. We got a special promo rate by having a Club Hollywood card from the casino. Our check-in was quick and efficient at 3:45 PM. We also received a free food voucher for $40 which we used at the Epic Buffet. Their food is excellent. Our room was a deluxe king and was very comfy. We enjoyed the free shuttle bus service to the casino and racetrack. The distance was definitely walkable, however, the temperature was just too darn hot . . .100 degrees!!! That bus realy came in handy. Breakfast was your average comp breakfast, but it was tasty and plentiful. We did not have a problem finding a seat at breakfast around 8:30 AM. There were also plenty of tables outside on the patio, but again it was a little too warm for outside dining! We definitely will stay here again on another trip to the races.

Room Tip: We were on the third floor and had no problems.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joyce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Washington, Maryland
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 6, 2012

This hotel is fairly new and the rooms are nice. There is a shuttle to the casino, but you can walk also, if you want to. There's not much in the hotel, no pool, and the bar doesn't stay open late. Not too big of a deal since the casino is open 24 hours. Would definately go back again.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SreyaNelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan Beach, California
Level Contributor
186 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed July 5, 2012

The room was nice and the location is quite convenient.

The service is at best not dependable. I arrived at 4PM after a long day of bike riding. The room was not ready even though their stated checkin time is 4PM. They left me in the waiting area until I finally had enough and complained. They then found a room and we began the check in process. The price they first charged was more then double the quoted rate. I showed them a copy of my reservation and the price was immediately reduced. The following day, I went out for another bike ride and returned in the late afternoon to a room which had not been cleaned. I found the maid and she promplty said that she was not responsible for my room but she graciuosly offered me clean towels. The following day, I went out for a long bike ride again and once again returned to a room which had not been cleaned. This time I complained at the front desk and they sent someone up top clean the room.

Overall, The INN at Charles Town is a hotel that is not focused on being a hotel. I felt that I was dealing with "The Gang That Could Not Shoot Straight".

Room Tip: Bring a copy of your reservation in order to ensure proper pricing.
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  • Stayed June 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Kenmar5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 2, 2012

The staff is warm and inviting here. The room was very well kept, clean and offered a nice view of the track. The bed was hard as a rock, the pillows were flat. They really need to expand the size of the breakfast room as people were finding it hard to find a table. Breakfast was your average comp breakfast with 3 hot items (on this day it was eggs/potatoes/sausage) and lots of continental fare. I probably would save a few bucks next time and stay at the Holiday Inn Express, which was a little further from the track but still offfered the free shuttle to the casino.

Room Tip: Ask for a room that faces the track on race days.
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank dancinagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Charles Town

Property: The Inn at Charles Town
Address: 100 Hollywood Dr, Hollywood Casino, Charles Town, WV 25414-1110
Location: United States > West Virginia > Charles Town
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Charles Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Inn at Charles Town 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more   less 
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Also Known As:
The Inn At Charles Town Hotel Charles Town
Hotel Charles Town

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